Kelli N. Serrano Rojas Email & Phone Number

Glendale, Colorado, Us

Head of operations (impact operations, HR, IT, risk management, and facilities) for $350M+ philanthropic organization

Glendale, Colorado, Us

Glendale, Colorado, Us

Glendale, Colorado, Us

Glendale, Colorado, Us

• Managed grants administration for 150+ grants/year, ~$6M and provided technical assistance to grantees from 30+ countries (in English and Spanish)• Prepared and presented materials to Foundation board and company business unit leaders• Led grant compliance – performed financial reviews, conducted due diligence, wrote and monitored grant contracts• Partnered with Accounting on reconciliation and forecasting processes and managing the annual audit• Led operations for two company scholarship programs, collaborating with internal and external partners• Built, maintained, and managed grant and scholarship related forms, workflows, and dashboards in grants management system through traditional UI and some backend development• Monitored key performance indicators (KPIs) across grant, scholarship and employee engagement programs• Advised and trained fellow staff on new and existing technology platforms and process improvement efforts• Planned and executed large-scale events, including annual golf tournament, from strategy and fundraising to program planning and logistical execution• Project managed employee committees to plan and execute events and initiatives in company offices worldwide (fundraising events, volunteer projects)• Collaborate and communicate across company departments and levels to further Foundation goals (senior leader stakeholdering, partner with Brand on collateral development)• Lead operations for multiple employee benefit programs including Donations for Doers and matching gift programsAchievements: Title change (2016), exceeded golf tournament fundraising record by $100k (2016); led employee engagement efforts on interim basis after staff transition (2016); hired to consult post-employment (2017)

Denver, Colorado, Us

• Managed statewide nonprofit resource program – including all subscription-based products and start-up, legal, and technology offerings – from strategy and budget management to marketing, sales, and operations• Managed internship, volunteer, and AmeriCorps VISTA programs; supervised interns, volunteers, and VISTAs• Program lead for annual statewide nonprofit conference; session selection and design for 2 plenaries, 20+ breakout sessions, logistics (registration, F&B) for 500+ attendees• Planned and facilitated 20+ workshops per year for hundreds of nonprofit professionals statewide• Managed organization-wide marketing efforts and supervised AmeriCorps marketing position; managed content for 2 websites, email marketing campaigns (from content development to KPI tracking), direct mail solicitations, and development of new product logo and collateral• Stewarded client, partner, and funder relationships (1,000+ total, 30+ core relationships)• Led large-scale technology projects from sourcing and training to implementation maintenance, including 1 CRM implementation and management of 2 custom platforms, and 2 websitesAchievements: Began as volunteer, hired as consultant, then hired as full-time staff; tripled volunteer program in 12 months; led CRM platform selection and successful implementation; re-brand of Colorado Grants Guide; increased subscription revenue

Denver, Colorado, Us

• Collected grant data from 14 major Colorado funders to rural regions of the state from 2009 through 2012 for use in an innovative data mapping project (see Projects section for more information)• Statistically evaluated the impact of the Rural Philanthropy Days program on funding to rural non-profit organizations• Developed comprehensive reports of the project findings for internal and external purposes

Consulted for a variety of domestic and international organizations to social enterprise business plans, complete market research and feasibility scans, develop program and evaluation plans, perform technology needs assessments and evaluate possible platform, build volunteer programs, and develop holistic fundraising plans.

Master Of Arts - Ma, International Development, Nonprofit Management, Latin American Region

Bachelor Of Arts - Ba, International Studies (Development, Gender And Health); Minor In Leadership Studies

Bachelor Of Arts - Ba, Spanish; Minor In Anthropology

Non-Degree Program, Physical And Biological Anthropology