• Drive the development and documentation of design, requirements, andimplementation of multiple strategic programs.• Improved internal control processes by identifying and documentingweaknesses. Created processes that would eliminate found weaknesses andhighlight areas of improvement.• Developed templates for manual processes, increasing operational efficiencyby 40% and reducing lead time by 25%.• Implemented changes to Secondary Member process resulting in savings of$500,000 in revenue to date.• Help maintain strategic relationships and partner with key resources tosupport the design and ensure organizational, client, member, and vendorconsiderations are factored into all changes.• Support the business decision making process to ensure capabilities, systemsand processes meet requirements and expectations.• Continually update program or project plans, timelines and deliverables whilecoordinating multiple sub-processes to expand and/or improve programs.• Create and maintain training materials for all Operations processes.• Provide support to multiple teams, both internal and external, and train on newand altered processes.

• Perform quality control of member statement amounts and messaging toensure accuracy before release.• Work with internal staff and vendors to resolve discrepancies.• Create client reports on statements issued, outstanding balances, etc.• Aggregate and submit pass-through fees for reimbursement.• Work with internal staff and vendors to resolve discrepancies.• Performs special project audits and reviews as requested by otherdepartments/teams.• Assist with input of and updates to client/policy information in Salesforce andother systems.

• Drive the development and documentation of design, requirements, andimplementation of multiple strategic programs.• Improved internal control processes by identifying and documentingweaknesses. Created processes that would eliminate found weaknesses andhighlight areas of improvement.• Developed templates for manual processes, increasing operational efficiencyby 40% and reducing lead time by 25%.• Implemented changes to Secondary Member process resulting in savings of$500,000 in revenue to date.• Help maintain strategic relationships and partner with key resources tosupport the design and ensure organizational, client, member, and vendorconsiderations are factored into all changes.• Support the business decision making process to ensure capabilities, systemsand processes meet requirements and expectations.• Continually update program or project plans, timelines and deliverables whilecoordinating multiple sub-processes to expand and/or improve programs.• Create and maintain training materials for all Operations processes.• Provide support to multiple teams, both internal and external, and train on newand altered processes.

• Perform quality control of member statement amounts and messaging toensure accuracy before release.• Work with internal staff and vendors to resolve discrepancies.• Create client reports on statements issued, outstanding balances, etc.• Aggregate and submit pass-through fees for reimbursement.• Work with internal staff and vendors to resolve discrepancies.• Performs special project audits and reviews as requested by otherdepartments/teams.• Assist with input of and updates to client/policy information in Salesforce andother systems.

• Performs assigned audits and ad hoc reporting (data entry, chargemaster accuracy, etc.) by analyzing information and researching documentation.• Reports on trends, findings, and opportunities of improvement to management to lessen financial and state reporting risks.• Processes CDM additions, deletions, and change requests in a timely manner while maintaining CDM compliance with local, state and federal regulatory agencies.• Create and maintain dashboard reflecting audit results through various applications. • Review and validate accuracy of charges, including dates of service, services provided, location, and patient identification.• Input and review missing charges for services based on location, dates of service, and services provided.

Patient Access Lead (October 2018 – July 2020) Run the front office of local emergency room - includes creating monthly schedules, balancing weekly cash transactions, auditing data entry of team, providing support to staff, and hiring/training of new staff. Patient Access Representative (December 2014 – October 2018) Check in and discharge patients, maintain patient database with accurate data entry, explain health insurance benefits, and balance daily transactions.

Provide support to Sales team, process new business and assist with client services, and help Financial Advisors administratively.