Kelli Steele Email & Phone Number

Dallas, Texas, United States

• Drive the development and documentation of design, requirements, andimplementation of multiple strategic programs.
• Improved internal control processes by identifying and documentingweaknesses. Created processes that would eliminate found weaknesses andhighlight areas of improvement.
• Developed templates for manual processes, increasing operational efficiencyby 40% and reducing lead time by 25%.
• Implemented changes to Secondary Member process resulting in savings of$500,000 in revenue to date.
• Help maintain strategic relationships and partner with key resources tosupport the design and ensure organizational, client, member, and vendorconsiderations are factored into all changes.
• Support the business decision making process to ensure capabilities, systemsand processes meet requirements and expectations.

Dallas, Texas, United States

• Perform quality control of member statement amounts and messaging toensure accuracy before release.
• Work with internal staff and vendors to resolve discrepancies.
• Create client reports on statements issued, outstanding balances, etc.
• Aggregate and submit pass-through fees for reimbursement.
• Performs special project audits and reviews as requested by otherdepartments/teams.
• Assist with input of and updates to client/policy information in Salesforce andother systems.

Dallas, Texas, United States

• Drive the development and documentation of design, requirements, andimplementation of multiple strategic programs.
• Improved internal control processes by identifying and documentingweaknesses. Created processes that would eliminate found weaknesses andhighlight areas of improvement.
• Developed templates for manual processes, increasing operational efficiencyby 40% and reducing lead time by 25%.
• Implemented changes to Secondary Member process resulting in savings of$500,000 in revenue to date.
• Help maintain strategic relationships and partner with key resources tosupport the design and ensure organizational, client, member, and vendorconsiderations are factored into all changes.
• Support the business decision making process to ensure capabilities, systemsand processes meet requirements and expectations.

Dallas, Texas, United States

• Perform quality control of member statement amounts and messaging toensure accuracy before release.
• Work with internal staff and vendors to resolve discrepancies.
• Create client reports on statements issued, outstanding balances, etc.
• Aggregate and submit pass-through fees for reimbursement.
• Performs special project audits and reviews as requested by otherdepartments/teams.
• Assist with input of and updates to client/policy information in Salesforce andother systems.

Dallas, Texas, United States

• Performs assigned audits and ad hoc reporting (data entry, chargemaster accuracy, etc.) by analyzing information and researching documentation.
• Reports on trends, findings, and opportunities of improvement to management to lessen financial and state reporting risks.
• Processes CDM additions, deletions, and change requests in a timely manner while maintaining CDM compliance with local, state and federal regulatory agencies.
• Create and maintain dashboard reflecting audit results through various applications.
• Review and validate accuracy of charges, including dates of service, services provided, location, and patient identification.
• Input and review missing charges for services based on location, dates of service, and services provided.

Patient Access Lead (October 2018 – July 2020) Run the front office of local emergency room - includes creating monthly schedules, balancing weekly cash transactions, auditing data entry of team, providing support to staff, and hiring/training of new staff. Patient Access Representative (December 2014 – October 2018) Check in and discharge patients.

Provide support to Sales team, process new business and assist with client services, and help Financial Advisors administratively.