Kelli Klein Email & Phone Number

FRC supports community solutions for long-term recovery, resilience, and preparedness in the face of natural disasters.• Empowering and supporting rural and urban communities to become wildfire resilient and prepared for emergencies by having access to resources and education specific to their needs. • Driving innovative 0-1 community driven AI solutions to help homeowners find personalized resources and support.

WCFP is an ecological non-profit organization that protects, educates, and advocates for the rural forests and watersheds in Southern Oregon.

Seattle, Washington, Us

Responsible AI TTS (text-to-speech) startup. Role focused on website, onboarding, plan upgrades, and checkout.• Revamped checkout experience and integrations to capture customer addresses and charge sales tax as required by country, state, and jurisdiction within 2 months of hire.• Spearheaded a cross-departmental team to review, analyze, migrate account data in multiple systems to establish a scalable account management database.• Leveraged GenAI to inform decisions and content, including email communication assessments, trending onboarding feature sets, and content generation to educate and support new and upgrading users.

Portland, Or, Us

Emerge was a product design firm active for 25 years specializing in product strategy, UX, UI, and full-stack solutions.• Pivotal role with a 0-1 startup client to secure $1M in seed funding and a corporate partner through initial prototypes to a market-ready B2B e-commerce platform, all within 18 months.• Supervised a multi-phased implementation to transform the reporting UX/UI of a 20-year-old scientific imaging application for field geologists with teams in France, Oregon, and Australia. • Transformed a mobile app for a truck driver job board by leveraging surveys and A/B testing that resulted in an 8x increase in hire rates and boosted the application rating to 4.3 stars.

Atlanta, Ga, Us

InComm InCentives provides B2B / B2C incentives through award-winning financial technologies in over 30 countries.• Specifically selected to lead product development for a high-profile 0-1 American Express product for leadership in partnership with a leading law firm. Successfully launched in 2021.• Launched quarterly OKR framework to realize a 10% gain in gift card API usage in the first 2 quarters.• Overhauled promotional website to ensure HIPAA, PCI, and WCAG Accessibility compliance.

Beaverton, Or, Us

Nike Digital Product manages a massive microservices platform for all Nike Product Data• Led a team to integrate a new Globalization microservice within 6 months that improved effi ciency by 14%.

Suwanee, Georgia, Us

WorkAssure was a suite of field solutions to support service efficiency and customer support quality for technicians and dispatchers providing cable and telecom services.• Conducted in-depth research and surveys through an immersive, 5-day in-the-field ride-alongs with technicians and dispatch resulting in high-quality, actionable insights for improvement. • Increased user excitement and tool usage by 20% by architecting and executing a strategic change management plan in collaboration with the VP of Engineering.• Enhanced service efficiency and customer support quality through WorkAssure by 10%. Layoff impacted all personnel in the division when Arris restructured in 2017.

Bridgewalkers was a side-hustle that provided select design services for community and artistic projects.• Led product strategy, graphic design, user experience guidance for the delivery of branding, mobile applications, Salesforce implementations and leadership presentations for exclusive clientele.• Designed and produced a 300+ page, full-color book with a 5-star rating on Amazon.• Collaborated with top companies and creatives like Causeit, Inc. Consulting, World Pulse, Flora Bowley, Anna Sumner, Harmony Festivals, KeyFrame Entertainment, Santé Wellness, Siskiyou Seeds, St. Johns Main Street, and Intertwine Alliance.

Beaverton, Or, Us

Global Brand DTC (Direct-To-Consumer) provides retail teams with tools and solutions that drive in-store sales.• Delivered a disruptive retail solution in partnership with the startup that increased sales by 10%.

Beaverton, Or, Us

Global Sales GTM provides sales teams with real-time operational solutions to empower global market sales. Directly recruited for my Salesforce experience and relationships in good standing within Nike. • Drove time-sensitive product schedule that delivered on-time and on-budget resulting in 32% increase in efficiently sharing key sales data and reporting to over 20 global locations in real-time.

Beaverton, Or, Us

• Successfully divested of a +20-year-old legacy retail installation system by securing $1M+ of internal funding and launched a sustainable, customizable Salesforce solution on time and on budget.• Accelerated the engagement of 1,000 retail managers through the use of a gamified mobile app to drive global retail store installation consistency that increased customer interaction by 20%.

Beaverton, Or, Us

• Key influencer of enterprise-wide digital asset management tool (DAMS) development and Jive SBS implementation and training resulting in 200x faster delivery of digital assets worldwide. • Drove sensitive and proprietary product image distribution aligned with product lifecycles with zero data breaches.

Beaverton, Or, Us

I was Nike's First Studio Operations Manager. Led the process to bring in the Digital Studio from external vendor into Nike Brand Marketing, which remains a core capability for security of new products within Nike.

Beaverton, Or, Us

Portland, Or, Us

Partnered with the Development manager to document business requirements, taxonomy/glossary, opportunities and visual flow of processes to establish a baseline assessment for future system development needs. Included a review of current Salesforce utilization, workflows and terminology.

Provided high-end print production work a team of innovative designers with clients such as Nike, Avia, Amnesty International (Say Magazine), Polaroid, Robbie McClaran (Angry White Men), Raygun Magazine and many more. Utilized extensive skills in Adobe InDesign, Photoshop and Illustrator. Conducted press checks and quality assurance with printers.