Keith Ellis's Location
Toronto, Ontario, Canada, Canada
Keith Ellis's Contact Details
Keith Ellis work email
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Keith Ellis personal email
n/a
Keith Ellis phone numbers
About Keith Ellis
An analyst with significant IT and documentation experience at Ricoh, CIBC, Hewlett-Packard and INTRIA-HP: I work closely with stakeholders, technical teams and subject-matter experts (SMEs) to deliver clear and accurate information focused on the audience and client needs.Specialties: MS-Office Suite, Visio, Documentation & Editing, Camtasia Studio
Keith Ellis Work Experience Details
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Senior Business Systems AnalystCibc Sep 2024 - PresentToronto, Ontario, CanadaProcess Analysis & Technical Writing for Fusion Delivery -
Internal Corporate Documentation Writer / SpecialistBond Consulting Group Apr 2024 - May 2024Toronto, Ontario, CanadaInterviewed staff to develop & revise role description documents & checklists -
Technical WriterSignifi Solutions Inc. Jul 2022 - Nov 2023Mississauga, Ontario, Canada -
Technical WriterToronto-Dominion Bank Group May 2022 - Jun 2022Toronto, Ontario, CanadaConducted discovery meetings with SMEs & developed draft standard operating procedures (SOPs) for staff to enrol & support TD Wealth investors
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Technical Writing SpecialistRicoh Canada Inc. Apr 2018 - Mar 2022Mississauga, OnProfessional Services Delivery - Business Information Technology Services:Created & edited MS Word, Excel, PowerPoint & Visio documentation & templates for SOWs, RFPs, SOPs, corporate organization charts, job aids, visuals, diagrams & presentations. Interviewed SMEs to develop process-flow charts & detailed work instructions. Mentored staff on Visio, MS Word, Excel, Teams & SharePoint techniques • Correction / recovery of problem documents & general problem solving -
Technical WriterRicoh Canada Inc. May 2017 - Mar 2018Mississauga, OnProfessional Services (Contract)Created and edited SOPs, process flow diagrams, Statements of Work, user guides & presentations. Contract extended to Mar 31st. 2018
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Senior Technical WriterCibc Sep 2016 - Jan 2017Toronto, OnKnowledge Management (Contract)Created and edited HTML based documentation for standard operating procedures (SOPs), news alerts and update information in support of Banking Centre applications. Worked closely with SMEs, change initiators and editorial staff to develop succinct and accurate procedure instructions for timely online publication.
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Senior Technical WriterCibc Mar 2016 - Aug 2016Toronto, OnLearning Development and Knowledge Management (Contract)Created and edited SOP documentation, job aids and forms for Retail and Business Banking in compliance with corporate and departmental templates. Worked closely with SMEs and project staff to develop current and future-state documents from process flow charts. Mentored staff on use of corporate templates and styles.
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Senior Technical WriterCibc Aug 2015 - Feb 2016Toronto, OnKnowledge Management and Collaboration (Contract)Created and edited HTML procedure documentation for online support of Telephone Banking in compliance with department templates and styles. Maintained close rapport with intake staff to accommodate shifting priorities and publishing deadlines. Assisted with migration of legacy documentation to Knowledge Central (HTML).
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Technical WriterCibc May 2015 - Jul 2015Toronto, OnProject Management Office Consulting (Contract)Developed and edited Statement of Work (SOW) document for FirstCaribbean International Bank (FCIB). Worked closely with management, SMEs and legal staff to analyze data and reports for tables and appendices supporting the SOW document. Interviewed SMEs to capture and document key financial procedures for FCIB.
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Senior Technical WriterCibc Jul 2012 - Mar 2015Toronto, OnBusiness Operations Learning and Documentation (Contract - extended 8 times)Created, edited and reviewed procedure documentation in compliance with corporate templates and standards. Closely liaised with project managers, SMEs and process architects to create and edit key Statement of Work documents in adherence to tight deadlines.
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Technical WriterToronto-Dominion Bank May 2011 - Jan 20121875 Buckhorn Gate, Mississauga, OnTechnical writing and analysis for the Infrastructure Technology Risk and Control Framework program at TD. Developed and edited Security Control Designs for targeted technology groups. Interviewed SMEs to design technology-specific security controls and technical standards. Created and customized Word, Excel, and PowerPoint documents and reports. Managed Project documentation on SharePoint. Trained new staff on documentation and procedures. -
Group It - Technical WriterToronto Star Mar 2010 - Aug 2010Toronto, OnContract position for Process Mapping and Documentation.Created, edited and customized documentation for cross-functional process charts, detailed work instructions and presentation graphics for business transformation and targeted training • Consolidated, organized, filtered and extracted advertising account Excel data for sales and management • Trained and advised Star and project staff on MS-Word, Visio, Excel, PowerPoint and SharePoint • Managed Project documentation repository on MS-SharePoint • Produced SharePoint administrative reports -
Change Management CoordinatorHp Aug 2008 - Sep 2009Mississauga, OnGeneral Motors (GM) AccountReported to HP Global Change Manager for GM • Coordinated GM Change Requests through Change Mgmt (ITSM/ITIL) Lifecycle in support of critical high-availability applications • Hosted, organized, and facilitated Change Advisory Board/Technical Advisory Board teleconference meetings • Documented procedures and training material • Trained/coached HP Change Mgmt staff • Presented and recorded virtual training sessions for HP delivery staff • Verified and performed trouble shooting for case exchange between HP OVSD ticketing system and GM implementation of Remedy. -
Technical Writer And TrainerHp 2002 - 2008Mississauga, OnProcess and Knowledge Management:Created and edited work instructions, process, and other internal HP documents • Reviewed and edited documents for compliance to corporate standards • Facilitated sessions with subject-matter-experts (SME) to record, develop, and document process flows • Assisted process designers with process flow diagrams • Created, edited, and delivered, virtual and live classroom training on process and knowledge mgmt to HP staff • Proposed/implemented Camtasia Studio to record and deliver on-demand audio/video training sessions • Developed, recorded, narrated, and produced Computer-Based-Training videos for HP knowledge mgmt and document mgmt procedures • Knowledge Manager for department using OpenText Livelink and MS SharePoint • Trained and mentored department and HP staff on productivity software, document templates, HP technical writing standards, and general HP procedures.
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Technical Writer And TrainerIntria-Hp 1998 - 2002Toronto, OnJoint venture between CIBC and HP:Created and edited, work instructions, work-flow diagrams, technical, and proposal documents • Performed ‘trouble-shooting’ on problem documents • Coached individual users on word processing/document techniques • Trained end-users and Knowledge Managers on document management using OpenText LiveLink.
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Training Specialist & Support AnalystIntria-Hp 1996 - 1998Toronto, OnJoint venture between CIBC and HP:Developed and delivered classroom training for INTRIA-HP Managed Desktop systems • Created and edited end-user documentation • Installed, configured, and managed high-availability CITRIX WinFrame server • Researched, proposed, implemented, and documented high-availability RightFax network fax system for INTRIA-HP executive staff.
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Advisory Systems AnalystCibc 1991 - 1996Toronto, OnPC/LAN Services:Installed and configured PCs, networks, and LAN printers • Integrated Macintosh clients into IBM Token-Ring environment • Trained CIBC staff (classroom and deskside) on operating systems, networks, email, mainframe communications, productivity, and desktop publishing software • Delivered Macintosh and DOS/Windows deskside and telephone hot-line support • Developed documentation for and trained cc:Mail post office administrators • Managed and supported high-security challenge-response dial-in network access system • Delivered ad hoc support and training to CIBC executive staff • Created and revised custom presentation graphics for CIBC executives.
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It Consultant And Contract TrainerIndependent 1986 - 1991Toronto, OnInstalled, trained, and supported Macintosh and DOS PCs, operating systems, networks, productivity software, desktop publishing, and presentation graphics.Clients: Microsoft Canada, Metropolitan Toronto Police Services, Ontario Office for Disabled Persons, General Motors, North York District School Board et al.
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Executive Customer Support SpecialistComputer Innovations/Computerland Canada 1981 - 1986Toronto, OnOn-site and retail installation, training, and support to clients and staff for Apple, Macintosh, and DOS PCs, business software, and networks – AppleTalk, Ethernet, IBM Token-Ring, and Novell • Developed and delivered training material • Narrated and appeared in corporate training/demonstration videos.
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ActorStage, Tv, & Film 1975 - 1980Toronto, OnCBC, TVO, Art Gallery of Ontario, U. of T. Alumni Theater, and various film production companies
Keith Ellis Skills
Networking
Sharepoint
Technical Writing
Vendor Management
Training
Visio
Management
Process Improvement
Software Documentation
Integration
Editing
Security
Itil
Operating Systems
Requirements Analysis
It Management
Knowledge Management
Software Project Management
Quality Assurance
Business Analysis
Troubleshooting
Requirements Gathering
Pmp
It Service Management
Business Process Improvement
Document Management
Unix
Technical Documentation
Bmc Remedy
Change Management
Business Process
Customer Service
Sdlc
Access
Program Management
Disaster Recovery
Software Installation
It Strategy
Microsoft Exchange
Analysis
Project Management
Project Delivery
Proposal Writing
Adobe Acrobat
Training Delivery
Data Management
Keith Ellis Education Details
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(No Degree)
Frequently Asked Questions about Keith Ellis
What company does Keith Ellis work for?
Keith Ellis works for Cibc
What is Keith Ellis's role at the current company?
Keith Ellis's current role is Senior Technical Writer.
What is Keith Ellis's email address?
Keith Ellis's email address is kellis@dsl.ca
What is Keith Ellis's direct phone number?
Keith Ellis's direct phone number is +164783*****
What schools did Keith Ellis attend?
Keith Ellis attended Trent University.
What skills is Keith Ellis known for?
Keith Ellis has skills like Networking, Sharepoint, Technical Writing, Vendor Management, Training, Visio, Management, Process Improvement, Software Documentation, Integration, Editing, Security.
Who are Keith Ellis's colleagues?
Keith Ellis's colleagues are Janet Paxton, Mike L. Chen, H. Rajeev, Daniel Skiland, Matthew Salas, Asima Samam, Hala Sarhan.
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Keith Ellis
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Keith Ellis
Associate Vice President Of Institutional Effectiveness At Douglas CollegeVancouver, Bc2jnj.com, douglascollege.ca1 (604) 5XXXXXXX
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