Kelli Sarre Email & Phone Number

Baton Rouge, Louisiana, United States

• Responded to overnight IT-related incidents and requests for technical assistance electronically and via phone in a professional and friendly manner
• Worked with internal and external parties to ensure service level agreements were met
• Provided troubleshooting, Active Directory support, hardware and software support to 35+ clients in various industries
• Escalated issues as needed to the appropriate resource according to each client’s escalation procedures
• Logged incidents/requests in up to five different ticketing systems
• Verified with end users/customers that the service request/incident had been satisfactorily resolved

Houma, LA

• Trains junior hires on merchandising strategies and best practicesAssists in-store customers to help them select the best product for their use case
• Assembles interactive store displays and arranges shelf product according to corporate planogram instructions
• Maintains price integrity through product placement, price audits, and accurate store signage
• Maintains inventory integrity by counting store stock and researching variances

Baton Rouge, Louisiana, United States

• Assists product manager by sorting and ranking customer feedback.
• Creates and maintains material design standard documentation.
• Writes software specifications and requirements to mediate between Product and Engineering teams.
• Creates mockups and prototypes for new software features.
• Finds and logs bugs, user experience issues, and deviations from standard design to an issue tracker.

* Writes and executes manual tests* Reports bugs to an issue tracker* Maintains internal software documentation* Educates customer support agents about new product features

Houma, Louisiana

• Mediated between customers and technicians to sell automotive products and services
• Built quotes, procured parts, and obtained repair authorizations from individuals, small businesses, and fleet management companies
• Ran reports, closed registers, and locked doors at the end of the day
• No. 3 CSA sales-per-hour in southeastern district, March 2017

Houma, Louisiana

• Assisted customers with product selections in-store and online
• Maintained department presentation standards by folding, hanging, and replenishing merchandise
• Maintained price integrity through accurate store signing and price audits
• Operated cash registers and processed credit card applications
• Trained new hires in register operations, job roles, and company policy
• Occasionally deployed to sister stores to help clean up inventory and processes

Houma, LA

• Facilitated sales of televisions, tablets, cameras, gaming systems, accessories, and protection agreements
• Educated customers on product features and helped them choose products that best fit their needs
• Operated complex point of sale systems and processed credit card applications

Nicholls State University

• Collaborated with college professors on grant proposals and presented them before judging committees
• Developed WordPress site and maintained social media presence
• Documented symposiums and Center-sponsored events in photos and video for monthly newsletters

Nicholls State University

• Maintained social media, website, and blog
• Created relationships between student graphic designers and station workers
• Designed flyers for promotions, giveaways, and concerts
• Hosted 2 hour local music program once a week

Houma, LA

• Wrote grant proposals, newsletters, web content, and press releases for the non-profit SLWDC and its fund-raising subsidiary, Rougarou Fest
• Successfully earned advertising grant from Houma Convention and Visitors Bureau to promote Rougarou Fest
• Revised copy for web and print
• Utilized office equipment

Code Immersion

Activities and Societies: Kids CodeTeaches dynamic web development using JavaScript and Ruby on Rails.

Javascript Bootcamp

Teaches fundamentals of programming, web development, and collaborative coding.

Bachelor'S Degree, Rhetoric And Composition/Writing Studies

Activities and Societies: Art Club, Colonels Against Trafficking, N.E.R.D.S. The Nicholls Escape Reality and Dullness Society (Vice.

Certificate, Fine And Studio Arts

Completed Level II curriculum.