Kelli Sarre Email & Phone Number

Baton Rouge, Louisiana, United States

• Responded to overnight IT-related incidents and requests for technical assistance electronically and via phone in a professional and friendly manner• Worked with internal and external parties to ensure service level agreements were met• Provided troubleshooting, Active Directory support, hardware and software support to 35+ clients in various industries• Escalated issues as needed to the appropriate resource according to each client’s escalation procedures• Logged incidents/requests in up to five different ticketing systems• Verified with end users/customers that the service request/incident had been satisfactorily resolved

Houma, La

Trains junior hires on merchandising strategies and best practicesAssists in-store customers to help them select the best product for their use case• Assembles interactive store displays and arranges shelf product according to corporate planogram instructions• Maintains price integrity through product placement, price audits, and accurate store signage• Maintains inventory integrity by counting store stock and researching variances

Baton Rouge, Louisiana, United States

• Assists product manager by sorting and ranking customer feedback.• Creates and maintains material design standard documentation.• Writes software specifications and requirements to mediate between Product and Engineering teams.• Creates mockups and prototypes for new software features.• Finds and logs bugs, user experience issues, and deviations from standard design to an issue tracker.

* Writes and executes manual tests* Reports bugs to an issue tracker* Maintains internal software documentation* Educates customer support agents about new product features

Houma, Louisiana

• Mediated between customers and technicians to sell automotive products and services• Built quotes, procured parts, and obtained repair authorizations from individuals, small businesses, and fleet management companies• Ran reports, closed registers, and locked doors at the end of the day• No. 3 CSA sales-per-hour in southeastern district, March 2017

Houma, Louisiana

• Assisted customers with product selections in-store and online• Maintained department presentation standards by folding, hanging, and replenishing merchandise• Maintained price integrity through accurate store signing and price audits• Operated cash registers and processed credit card applications• Trained new hires in register operations, job roles, and company policy• Occasionally deployed to sister stores to help clean up inventory and processes

Houma, La

• Facilitated sales of televisions, tablets, cameras, gaming systems, accessories, and protection agreements• Educated customers on product features and helped them choose products that best fit their needs• Operated complex point of sale systems and processed credit card applications

Nicholls State University

• Collaborated with college professors on grant proposals and presented them before judging committees• Developed WordPress site and maintained social media presence• Documented symposiums and Center-sponsored events in photos and video for monthly newsletters

Nicholls State University

• Maintained social media, website, and blog• Created relationships between student graphic designers and station workers• Designed flyers for promotions, giveaways, and concerts• Hosted 2 hour local music program once a week

Houma, La

• Wrote grant proposals, newsletters, web content, and press releases for the non-profit SLWDC and its fund-raising subsidiary, Rougarou Fest • Successfully earned advertising grant from Houma Convention and Visitors Bureau to promote Rougarou Fest• Revised copy for web and print• Utilized office equipment

Code Immersion

Activities and Societies: Kids CodeTeaches dynamic web development using JavaScript and Ruby on Rails.

Javascript Bootcamp

Teaches fundamentals of programming, web development, and collaborative coding.

Bachelor'S Degree, Rhetoric And Composition/Writing Studies

Activities and Societies: Art Club, Colonels Against Trafficking, N.E.R.D.S. The Nicholls Escape Reality and Dullness Society (Vice.

Certificate, Fine And Studio Arts

Completed Level II curriculum.