Kelli Pitre-Schimpfhauser Email & Phone Number

Charlotte, North Carolina

Responsible for management of Web portal, CRM software and bank merger data conversion projects in the Client Relationship Management (CRM) Services group at Bank of America Corp. Oversee all aspects of project life cycle from initiation through delivery utilizing Six Sigma project management methodologies and tools. Responsibilities include budget, scope, risk analysis, mitigation planning, and resource management of virtual and matrixed teams. Additionally, partner and build relationships with Global Investment and Commercial Bank stakeholders to deliver projects. Manage budgets up to $3M. •Managed critical application and data conversions for the LaSalle Bank merger which involved rigorous Six Sigma project methodologies. This included delivering successful management checkpoint presentations to senior change executives which ensured delivery through each DMAIC phase.

Oversaw eBusiness team and was responsible for the budget, development, project management and strategic direction of all eBusiness implementations including 35 public websites, 33 custom and off the shelf business applications and 6 eCommerce applications. This encompassed partnering with senior subsidiary business leaders and 130 operating units to develop strategy and systems to support business goals. Projects managed had budgets up to $250K and client accounts included Yosemite National Park, Kennedy Space Center, Wembley Stadium (UK), Niagara Falls State Park and TD Banknorth Garden.•Project managed a $250K “Web in a Box” pilot project. The project rebuilt company Websites under a standardized templated information architecture and CMS that focused on improving site visitor experience and driving sales online. As a result of the project, online sales increased by nearly 23% YTD in 2006 versus the same period in 2005 and had 7% fewer sales cancellations.

Responsible for overall management of client account relationships, implementations, project management, technical support desk and client consulting in a start-up technology company. Projects managed had budgets from $100K-$250K and client base encompassed colleges and universities across the country including Case Western Reserve University, DePaul University and Baylor University.•Initiated and developed first eBusiness consulting program for clients that focused on Web personalization for targeted marketing. The program significantly improved client relationships, improved client sales and helped define future software releases.

Responsible for management of client accounts including translating client eCommerce needs into business and functional requirements in a start-up eCommerce technology company. Projects managed had budgets up to $100K and client accounts included companies such as Sony, McGraw-Hill, Aberdeen Group, Houghton Mifflin and TVT Records.