Non-profit organization that is committed to providing unique one of a kind senior portraits to financially challenged students who otherwise would not have the opportunity to experience this right of passage.

Lead a team of trainers/technical writers across several locations (off shore and domestically) that oversee the on-boarding of collection associates and guarantee they are provided with the knowledge and confidence to do their job. Oversee the assessment, design and delivery of new hire development training and management development programs. Serve as project manager in the implementation of new clients and new technology. Create and support organizational-wide leadership development programs that focus on interpersonal communications, relationship skills, technical job functions and personal growth.Manage the execution of operational processes and administrative procedures.Work collaboratively with the Operations Leadership Team to analyze performance gaps, identify needs, and formulate and implement solutions to strengthen the effectiveness of leaders and associates.Serve as advisor and technical expert on organizational and team development, talent management and company culture based on CBE’s Vision and Culture Code.Created, implemented and now manage the organizational change management process. Design a new-hire and leadership training program for clients (some Fortune 100 Companies) Provide counsel to CBE management/leadership staff regarding hiring, coaching, and development of their teams.Improve team performance with emphasis on individual accountability, interpersonal relationships, excellence and compliance.Coaching, mentor and develop the workforce through individual meetings, team meetings, inter-departmental meetings, cross-functional meetings and disciplinary action.

Volunteer Emergency Medical Technician (EMT-B) • Administer first aid treatment to accident victims• Provide life support care to heart attack patient• Assess the nature of illness and devise plan of care on an immediate basis• Coordinate activities with other paramedics• Prepare patients for transport and manage transportation in a safe manner• Drive emergency vehicles as and when required

Developed and delivered affordable, quality instructor-led and self-paced educational programs that supported our customers’ success. Accountable for overall department day-to-day operations, which included leading a team that was committed to our mission and believed that in order to achieve our mission; we must conduct business in a manner that is in line with our core values.Responsible for optimizing the cost structure to enhance operating income margins with full P&L, effectiveness, efficiency and accountability.Manage staff performance and overall organizational health.Translate company business strategy into operational goals with visible metrics. IACET Administrator that ensured regulatory accreditation and compliance while interpreting IACET standards to ensure company remained current as an Authorized Provider.Managed client expectations, sets key milestones, and determines appropriate measures for tracking progress.Looked for new ways to grow our customer base; prioritize follow up with contacts, leads and opportunities.Envisioned and developed new programs that can successfully increase business and sales for both our client and us.

New Hire Trainer