Kelli Saxton Email & Phone Number

Broomfield, Colorado, United States

• Project managed various Field process transformation initiatives to eliminate non-value added work and enable critical system development to optimize workflow and performance• Successfully led the standardization, redesign, and deployment of numerous Field processes with a team of subject matter experts to set process standards, meet stakeholder requirements and enable reportability of critical KPIs• Improved cycle times, increased employee productivity and eliminated irrelevant process steps through delivered standardization and process redesign• Leveraged new standardized processes to enable systematic process guardrails, automation and quality control measures to enable additional cost savings• Managed the organizational roadmap and supported a portfolio of strategic initiatives to deliver above targeted goal for cost avoidance through process transformation and systematic quality enablement

Broomfield, Co

• Managed a team of associates responsible for 24/7 global dispatch operations for our largest clients• Developed a strategic plan to grow product revenue, reduce WIP and streamline processes• Minimized the volume and severity of customer disputes by cultivating relationships with Field Management to facilitate an improved customer experience and more effective resolution of sensitive customer escalations to meet the requirements of both parties

Broomfield, Co

• Managed the budget for right-of-way expenses owed to various municipal agencies to ensure payment and rights compliance with existing contracts and municipal code• Analyzed, designed, and documented formal processes and tools for computing revenue-based payments governed under strict Municipal Codes and Statutes• Enabled data aggregation and reporting to identify budget shortfalls, cost saving opportunities and develop future budget and contract strategy• Streamlined previous business processes, minimized cycle times and created baseline metric tools to proactively monitor workload and team deficiencies• Developed reporting tools and implemented a quality control process to manage team workload and production