Human behaviour makes and breaks individuals, families, communities and business organisations. Individual and group behaviour determines success, failure and everything in between.It is efficient and effective to help individuals in teams and organisations understand how changing and tuning their behaviour, which is often habitual, produces better inter-actions, more productive relationships and improved performance.I have extensive international experience analysing and advising on individual, team, managerial, leadership and organisational behaviour, development and training.Starting with a client's needs, NOT with what I want to impart, teach or deliver, ensures that learning is relevant, practical, useful, sharp and focused, i.e. client-centred.Achieving the highest degree of clarity about a client's development needs enables the meeting of those needs in a decisive, creative, supportive, challenging and cost-effective way.My Working Values:A belief in each individual's innate and continuing ability and need to learn, grow, change and develop.A high level of honesty as the basis for a good working relationship.Learning which focuses on the client's needs.Achievement which drives development.Specialities:Individual DevelopmentCoachingGestalt & Transactional AnalysisTeam DevelopmentTeam SurgeryHigh-performance TeamsMotivation, focus & goalsManagement DevelopmentLeadership DevelopmentPressure, stress, career managementOrganisational Change & DevelopmentBehavioural Customer Service Training