I was engaged in 6 month temporary contract with BNP Paribas Real Estate as a Helpdesk Operator for Facilities Management . The Tenants Helpdesk is the first point of call for Tenants, Contractors, Property Managers and Members of the Public and serves approximately 220 properties. Working in a team of 5 I logged maintenance faults and general enquiries received via telephone calls and emails. Each call is assigned to the appropriate contractor and I liaise with customers and contractors to ensure the recommended service level agreements are kept and expectations managed.Recent projects include IT asset Management Data Cleanse, Customer Satisfaction Survey (which I helped to create and carried out), Stationery Inventory and Audit.My duties were:• To ensure all relevant work requests received are logged correctly and timelessly, transmitted to the correct supplier, and that follow ups are conducted as appropriate.• To maintain regular and effective communication with clients and tenants, dealing with their day to day queries and chasing overdue contractors.• To build strong working relationships with internal Business Partners and Contractors to maintain an effective chain of communication.• To monitor works conducted and services provided by suppliers and contractors.• To generate reports to discover jobs that have not been resolved in their allotted SLA and chasing them when works are overdue.• To prepare reports for a variety of stakeholders, Senior Management and Facilities Managers.• To raise quotes with contractors.• To update the Helpdesk database to ensure all information is current and up to date.• To complete various administrative tasks as required, including use of systems, filing, inventory management/stationery organising.• To maintain asset register and issue IT and Telecomms equipment for Facilities Management Team.

At New Scotland Yard I worked for a contracted Facilities Management Company for the Metropolitan Police working both day and night shiftsDay shift (8am to 8pm) duties:• Managed fault and repair calls (electrical, plumbing and handy man) from NSY and its surrounding MET buildings, from initial call; which I prioritised in order of urgency and sent out the appropriate engineer, through to completion and invoicing• Managed Planned Maintenance Schedules and invoices• Management of Meeting and Conference Room Schedule/Diary for MET staff bookings.Night shifts (8pm to 8am) duties:• Managed fault and repair calls along with Emergency call outs (such as cell cleans and residence board ups (after break ins or raids).• Management of Meeting and Conference Room Schedule/Diary for MET Out of Hour bookings.

I worked as a Service Desk Coordinator for this IT company based in Bromley providing various of IT support. I was primarily part of the call allocation team, where I headed up a team of 20+ engineers specifically for the hardware support of the Ministry of Justice contract.• Managed maintenance, service and fault calls.• Collated Management information on Contractors performance and generated daily reports.• Presented management information to the Management Team and the CEO. • Provided overflow support for call center line.

I was employed at Her Majesty’s Prison Brixton working in the “Prisoners Monies” division of the Finance Department. • Handled prisoner’s accounts: crediting, debiting and dealing with their requests and queries. • Prepared prisoner’s accounts for discharge, and transferred the new prisoner’s accounts in.• Balanced accounts daily.• Online ordering via I-Procurement for the prison and the officers.• Managed Pin Phone Accounts during transfer or discharge from prison.• Credited and updated Pin accounts and dealt with any requests or queries.