Kelly Abrahams Email & Phone Number

Basingstoke, England, United Kingdom

Basingstoke, England, United Kingdom

Basingstoke, England, United Kingdom

Reading, United Kingdom

• Manager of Communities Administrator, responsible for regular supervision meetings and support.• Compile data from Lamplight database to provide evidence to funders based on active projects. This is both regular scheduled reporting (Monthly, Quarterly etc.) and on an AdHoc basis.• Process all referrals onto the system and make contact with referrers. Attend weekly triage meetings to discuss all referrals and contact potential service users to invite in for initial appointment.• Modify Lamplight system to ensure correct information captured as evidence to funders.• Personal Assistant Duties for Head of Communities and Alana House Manager• First point of call on the phones and door entry system which includes answering calls from women in distress and managing the situation appropriately.• Other administrative tasks including but not limited to: Managing 4 busy inboxes, maintaining calendars and updating them weekly to reflect groups, compiling waiting lists for groups and inviting service users to attend, completing end of group assessments reports for our BB4K project, processing and uploading client date including attendance and needs to system.

Hook

• Analysing data and creating insight around current promotions and trends to then propose different strategies and future promotional plans.• Researching in store and online activity through the main retailer websites, but also looking at social media, influencer pages and news reports. • Maintain sales trackers for top 5 Grocery/Convenience Retailers and continually develop the documents to allow Account Managers to access all necessary data seamlessly. • After being in role just 2 months I was trusted to act as interim Business Account Manager for one of the top 4 retailers while recruitment was underway, this lasted for 4 months. • Sales Support administrative duties ranging from loading pricing to communicating directly with customer buyers regarding promotions completed professionally and efficiently.

Ensure business adhered to quality regulations.Escalation point for customer concerns that were in relation to quality issues.Root cause analysis and procedure amendment.Prepare and present quality statistics to senior leaders and wider business

- Supervise day to day running of Admin Teams- Run reports and data analysis through SAP- Complete 1-2-1's for associates on a periodic basis- Ensure targets are being met and teams quality of work is to a high standard- Deal with escalations from external customers and complex queries from internal customers- Organise and lead team meetings on a periodic basis- Work closely with other departments to ensure KPI's are met- Make sure process notes are up to date and as efficient as possible- Work on my own development as well as helping the team work towards their development plans- Make sure engagement plans are up to date and regularly reviewed

- Process all machine orders on SAP- Daily communications with carrier company to ensure our "on time in full" target is met- Regular conversations with sales reps to ensure information is accurate- Ensure I exceed my quality target- Speaking with the customer, we are quite often first point of contact so perfect chance to build a good customer relationship from the outset.- Managing two mailboxes in outlook to ensure everything is completed timely- Completing file close downs by data cleansing old accounts and raising invoices- Reviewing processes and looking for efficiencies within the team

- Delivering high levels of customer services within a busy call centre- Taking inbound calls from customers, engineers and sales.- Logging technical call outs, placing drinks orders and documenting complaints through SAP- Keeping regular communication with customer to provide updates on their concern.- Ensure that Quality standards are achieved- Working well with other members of the team to make sure the customer gets the best service possible- Observe other areas of the business to increase own knowledge and help development and understanding

Education record

Education record

Education record

11 GCSE's A* - C including English, Maths and Sciences.