Technical Marketing program manager and Customer Insights lead for innovative consumer printing products comprising various print technologies. Champion of the customer, accountable for overall product quality during design phase, manufacturing release through product introduction. Role required owning service and support strategy planning and implementation, as well as strong data analysis skills to ensure customer insights were actively used during development. • Champion of the customer, accountable for overall product quality during design phase through product introduction• Data and customer analytics, providing insights from various field data sources, into NPI designs, overall goals - reduce warranty, deliver 4.0 and above star rating, and positive NPS.• Partner of cross functional teams to actively review current product and competitor insights, define quality objectives, requirements, and validate throughout the product lifecycle.

Quality program manager supporting the Specialty Printing Systems business for a wide variety of products: Print Modules, specialized software and firmware solutions, aqueous and solvent inks, utilizing Thermal Ink Jet technologies comprising TIJ 2.5, 3.0 and 4.0.• Ensuring customer requirements met and validated to deliver to market, on schedule, product line of variable data, color and mono print module solution • Collaborating with a cross discipline team to qualify and release to manufacturing solvent ink and pen products targeting the Product identification / Pharmaceutical market space Leading R&D and manufacturing teams during escalations to resolve customer concerns and issues.

Hardware reliability engineer for consumer inkjet printers, ranging from portable compact to 13”x19” professional photo printers. Responsible for all aspect of HW quality from concept through manufacturing release. Provided training and led test infrastructure growth during proto-runs at CDM site and CDM/ODM QA test and reporting development.

Providing Quality engineering for Photosmart personal printers utilizing thermal inkjet technology.Supporting programs over the project life cycle, from concept phase to manufacturing release. Defining and executing packaging, storage, and operating environment tests, EMC test planning, and collaboration with safety engineers for hazard based safety testing.