• Responsible for planning, strategy, analysis, and operations of enterprise IT services for approximately 100,000 students and 30,000 employees. • Works with constituents and colleagues at the University to improve process, develop policy, foster governance, implement plans, create and run enterprise services, and maintain business processes and administrative IT systems. • Responsible for approximately 220 employees and $25M in recurring budget.• Member of the President’s management team.

• Drive the development and execution of the strategic plan for enterprise administrative IT that aligns to university and campus missions and goals. Engaged strategic implementation coordination teams and cloud-based tracking system to drive and monitor performance on an ongoing basis.• Direct IT Governance operations for enterprise administrative IT that empower academic and business customers to select and prioritize university IT projects. Provide the infrastructure for this process to ensure success and transparency. Collaborate with campus IT governance organizations to leverage resources for common goals and identify targeted opportunities for service improvement.• Lead the Business Process Improvement Shared Service in partnership with individuals and departments from across the university to provide process improvement services, support, tools, and professional development to the university community. The shared service acts as a change agent to empower process improvement capabilities for the institution.• Lead portfolio and project management office for enterprise administrative IT. Establish processes and standards for project selection, review, prioritization, and execution. Manage and report on project investment portfolio leveraging partnerships throughout the university.

• Led the implementation and operations of the portfolio management office. This includes setting standards and providing tools and mentoring for project management in the organization, providing project and portfolio reporting at the operational and executive level and managing the Clarity project and portfolio management software solution for the university.• Facilitated the administrative IT governance process for the university. This process includes the solicitation, selection, prioritization, scheduling, execution, monitoring and control for all enterprise administrative IT projects. Worked closely with individuals and groups at the operational and executive levels across the university to direct the operations of the process and make those operations transparent.• Provided detailed resource analyses regarding organizational human and financial capacity versus demand and provided guidance based on this information. Provided resource information that allowed the organization to make better decisions and better inform our customers.• Worked with the organization’s Leadership Team to set policies and determine initiatives and strategies to move the organization forward to excellence. Successfully implemented select initiatives and strategies including improved partnerships, enhanced professional development opportunities for staff, and improved performance management and reporting.

• Managed all phases of Auditor Assistant software deployment. Phases include participation in sales process, application installation and configuration, business requirements and facilitated planning, customization design and development, final implementation to client server, and user training. • Worked with clients to provide cost/benefit analysis between application and process modification. Facilitated client understandings of existing business processes and requirements based on product functionality. Analyzed client requirements to provide customization design specifications. Manage efforts within the development team as well as participating in all levels of Auditor Assistant customization.

• Performed operational audits for several business units in a self directed work team environment. Operational audits focused on reviewing business processes for effectiveness and efficiency and evaluating internal controls. Partnered with clients to develop plans for improvements. Communicated audit results in verbal presentations and written reports to senior management.• Identified over $7.5 million in cost savings or revenues for Ameritech.

• Responsible for the planning and performance of numerous audit engagements in the manufacturing, wholesale, insurance, governmental and service industries. Related duties included assessing risk levels, scheduling fieldwork, supervising junior staff, preparing client financial statements, and evaluating and suggesting improvements in management reporting, internal controls and other business processes.• Consulted on projects involving the documentation and evaluation of business processes and internal controls and the formulation and implementation of best practice solutions.• Responsible for the implementation of Baan and Peachtree software for several clients. This included the documentation of client business processes, training client personnel, prototyping, and directing conference room pilot programs.

Artillery Reconnaissance