Director, Digital Experience
CurrentLeading and driving the global digital customer & user experience strategy encompassing the full spectrum of the digital customer journey from acquisition and engagement to conversion and retention. Aligned to business segment leadership in order to drive customer-focused growth.Responsible for optimizing the performance of a diverse digital portfolio of websites by leading a team of global specialists with expertise including • driving demand through Search Engine Marketing (PPC and SEO orchestration), • enhancing user interface / user experience (UI/UX),• increasing engagement through digital content publishing operations, • implementing personalization strategies, • leading a digital analytics team to measure the results in order to continuously improve and identify breakthrough opportunities. Highly collaborative across stakeholder groups including Marketing Communications, IT, and Business to ensure alignment of strategies and shared outcomes.Priorities and achievements include leading digital integration strategies and execution as a result of transformational company mergers and acquisitions; identifying and aligning KPI and OPI's to business growth objectives and customer persona and journey touchpoints; standardizing and improving digital operations excellence; “Black Dot” leader on a Level 1 Annual Improvement Priority (AIP); and leading digital strategy development to create a vision for a multi-year roadmap to demonstrate how the organization can leverage digital technology in order to achieve profitable growth and productivity savings.Current president and founder of Sustainability Council "Green Team" - a part of a global Culture Council that focuses on building company culture by creating opportunities for engagement in company values including Diversity, Equity and Inclusion (DEI), Community Service, and Sustainability.