I am currently further developing my full stack web development skills to allow me to service a wider client base and change my future career path.

My responsibilities included, but are not limited to: Being practiced in using the Microsoft Office Operating System and be skillful in using applications such as Outlook, Word & Excel (Experience and practice in using Power Point, Visio, and other applications). Remaining practiced in IT Computer skills and able to perform work within a network domain, cloud-based environments, client to host connections & portal services. Practiced in using virtual collaborative workspace applications such as Teams, Zoom, and Google Meet. I was regularly called upon to work in both Radio Shop & Field Service support environments with experience (but not limited to the following) areas: Installation & Maintenance of radio subscriber equipment. Land Mobile Radio (LMR) subscriber radios, including in-vehicle related peripherals & components. Hand-held LMR portable subscriber radios, including related peripherals & components. LMR Base Stations, Consolettes and all other related subscriber equipment including related peripherals & components. I was also called upon for the installation & maintenance of wireless radio communication systems: UHF/VHF Legacy base & repeater infrastructure. VHF/700/800 P25 Digital Wireless infrastructure. Microwave Radio Network infrastructure. Antenna Systems & Antenna Structures. Radio dispatching systems. Lastly, I also completed the installation & maintenance of I.P. data communication systems: Wireless data solutions. Data network transport solutions. Voice network transport solution. In addition I used electronic and radio frequency measurement tools ranging from voltmeters to spectrum analyzers. All of my work was performed to the best standards available to ensure equipment was operating within manufacturer specifications and within the delivery specifications of the system.

My primary responsibilities consisted of the following: Ensure the security of my department. Plan, install and service our local area network (LAN). Plan, direct and coordinate the activities associated with running a single site, stand-alone food service operation in a facility. Regularly cover irregular shifts with short notice and working long hours. Preparing initial packets for staff and acting as liaison during subordinate’s e-QIP and SF86 processing. Remain on-call back 24 hours a day to problem solve. Supervise, train, and instruct team members in all aspects of their employment. Create and implement training regimen for approximately 1,000 new team members annually. Coordinate the workflow and assign work to team members on work techniques and procedures in safe, sanitary, and efficient operations of food preparation and service. Manage adjudicative decision notifications. Directs team members to ensure job-related rules, policies, procedures, and security guidelines are enforced. Maintain product service quality standards by conducting ongoing evaluations and investigating complaints. Monitors physical plant for cleanliness, sanitation, safety and order. Maintain contract compliance and cost control. Lead the team in a high-volume production environment. Motivate and supervise team members to attain quality and quantity of production in a fast-paced work environment. Use strong training skills, cost controls experience and the ability to effectively lead a management team. Use strong oral and written communication skills to maintain team and goal solidarity. Ability to exercise good judgment and tact. Weekly, monthly, quarterly and annual self-inspections with follow up corrective action planning. Proficiency in most Microsoft Office applications. Ability to understand profit and loss statements. ServSafe Manager Certified. Complete all purchasing, inventory, ordering, receiving and cost control for the operation.

I was responsible for the following: Provide crisis intervention to clients when difficult situations occur during job loss. Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their vocational situations. Maintain accurate and complete client records as required by laws, district policies, and administrative regulations. Teach classes and present self-help or information sessions on subjects related to vocational and career planning. Conduct follow-up interviews with counselees to determine if their needs have been met. Instruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills. Plan and promote career and employment-related programs and events, such as career planning presentations, work experience programs, job fairs, and career workshops. Plan and conduct orientation programs and group conferences to promote the adjustment of individuals to new life experiences, such as starting a new career. Supervise, train, and direct interns. Establish contacts with employers to create internship and employment opportunities for clients. Refer qualified counselees to employers or employment services for job placement. Interview clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment. Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, or relevant correspondence. Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements. Collaborate with community agencies to establish facilities and programs for persons with disabilities.

I was a full time student in pursuit of my BAS in Criminal Justice.

I was responsible for the initiation, installation, training and repairs for the facility’s communication network which included both portable radios and a repeater system. This included uploading all portable radios with the appropriate frequency plugs. I was also responsible for all local Information Technology technical support. I regularly was called upon to investigate and troubleshoot first and second line technical issues, analyze, diagnose and resolve hardware and software errors prior to escalation of issues outside my prescribed scope of work. I maintained the local area network (LAN). Ensured end user functionality. Configured the on-site IP based security camera system software. I am also proficient at servicing clients on multiple platforms via multiple modalities.My administrative duties included recruitment and hiring of new staff, evaluation of staff performance, training staff to include both on-boarding and professional development, evaluate and respond to client and staff concerns, administration of all company policies, administration of all contractor policies and regulation, plan special events, implement policy changes, evaluate policy impact, scheduling of 25+ staff, schedule oversight of approximately 225 clients, conflict resolution in a high stress work environment, major project management oversight, vendor contract negotiation, matching escalated client issues with proper community resources, growing the network of community partners for the client’s benefit, casework, headcounts, audit preparation, participate in community panels, planning and supervising emergency drills, planning and supervising facility searches, oversight of the client disciplinary process. I coordinated and supervised both the CNM and UNM internship programs (CNM/Criminal Justice Program, UNM/Criminology Program).

I was a full time student in pursuit of my AAS in Criminal Justice and certification as an Emergency Medical Technician.

I was responsible to ensure company database accuracy through various means. Ensure budgetary compliance regarding loss. Prepare and present reports of finding to the company controller and concerned management team. Reconcile computer data and physical goods after tracking transactions. Present and initiate loss prevention regulations and procedures. Ensure interdepartmental system integrity. Training and task my subordinates. Coordination of all major audits which included all department heads.

Coordinated daily customer service operations. Monitor and maintain store inventory. Supervise and motivate staff. Analyze client behavior and adjust product positioning. Assist the Store Management in planning and implementing strategies to ensure excellence. Track store budget and sales. Evaluate employee performance and provide coaching as needed.