Kelly Phillips Email & Phone Number

United States, United Kingdom

• Utilize data analytics to create comprehensive revenue-driving strategies toattain aggressive growth goal
• Evaluate and enhance sales, marketing and customer success processes and tools to improve team performance

• Interim business leader overseeing all operations and completion of post-acquisition integration projects
• Analyzed P&L data for trend analysis, resource allocation, product planningand cost management

United States, United Kingdom

• Ownership of the CS vision and performance across 13 brands that deliver software solutions and services to property management companies
• Create strategies, set KPIs and track goal progress across all brands to increase customer MRR, partner integrations, retention and NPS scores

Mount Pleasant, South Carolina, United States

• Industry-facing brand leader overseeing all business operations, people leader development, organizational teams and customer relationships
• Build annual budget and set plans to achieve aggressive revenue targets
• Analyze P&L data for trend analysis, resource allocation, product planning and cost management along with KPI reporting to corporate C-Suite

• Led and managed digital marketing, customer support, onboarding and development teams while increasing customer service standards
• Creation, tracking and reporting on customer retention and upsell KPIs
• Monitored customer performance data to attain expected ROIs across all managed channels

Mount Pleasant, South Carolina

• Team leadership over 6 digital marketing account managers while owning marketing delivery for a customer load at $260K ARR
• Built data-driven company-wide SMART goals and optimized processes that increased retention rates across 140 customers

Mount Pleasant, South Carolina

• Primary contact, multi-channel digital marketing expert and project manager for a mix of 22 Hotels, B&Bs and Vacation Rentals
• Created revenue-driving quarterly digital marketing strategies encompassing SEO, PPC, content, email marketing, social media and website optimization

Chevy Chase, Maryland, United States

• Assisted the Director of Catering in all aspects of the daily operations of the Catering Office, providing service to members for private parties, club functions and other special events
• Prepared reservation lists for all club functions, confirmed reservations, distributed event orders, maintained office filing systems, prepared monthly revenue spreadsheets and compiled data for budget tracking

Lake Buena Vista, Florida, United States

• Provided exceptional guest service at the front desk of the Port Orleans Resort
• Communicated information regarding the resort and Disney parks to guests during visits to the front desk
• Demonstrated the ability to problem solve, make effective decisions, handle pressure and multi-task with high efficiency
• Created “magical moments” by anticipating guest preferences

• Acquired knowledge in the field of Information Technology staffing, consulting and recruiting during summer break from college
• Assisted with administration, data entry for new account users and performed internet research of potential clients