• Led team responsible for Membership Rewards, best customer, and tenure recognition program management, P&L, marketing engagement strategy, and customer experience.• Revamped Membership Rewards engagement strategy, uplifting methodology to measure impact of limited time offer campaigns and channels, setting engagement priorities for the program, and establishing test-and-learn plan and cardholder segmentation strategy.• Developed strategic framework to assess new and existing rewards redemption partners, leading to negotiation of new partnerships and decommission of low-volume partners.• Delivered large-scale savings initiative, setting roadmap, securing tech capacity and partner alignment, and coordinating cross-functional stakeholders to meet key milestones and financial targets.• Achieved record growth in low-cost rewards redemption bolstered by launch of innovative low-cost redemption option and enhanced customer digital experience.• Led NY State Rewards Legislation regulatory project, managing collaborative cross-BU project roadmap, leadership communication, and critical tech development and communication milestones.• Led lifecycle marketing initiative for new B2B cardholders to uplift digital engagement, implement targeting, optimize marketing placements, and maximize early tenure spend.• Led benefits P&L project for head of US Consumer Products to provide recommendations on benefit savings opportunities and set approach to optimize engagement and card value propositions.

• Led team responsible for US consumer financial services co-brand product marketing (Charles Schwab, Morgan Stanley, Goldman Sachs), distribution partnerships, and cross-portfolio partnership marketing strategy• Develops and launches go-to-market strategies for co-brand product refreshes and launches • Pivoted external e-commerce partner distribution program, negotiating new contracts, building, and launching new strategy and partnerships across a suite of e-commerce merchants to deliver long-term growth and efficiency• Launched cross-sell program to corporate cardmembers across full corporate base, activating multiple new corporate channels and offer strategies and implementing net new models and targeting approaches• Delivers strategic analyses, roadmaps, and business development support for US consumer partnership marketing team

• Internal strategy and consulting for the Consumer Product and Marketing teams. • Leading co-brand teams through new product research, go-to-market plans and implementation for product launches and refreshes, and sunsets of low-ROI existing programs• Delivering roadmap for product UX improvements to lending experiences and foundational work to pivot lending on charge products• Developing strategic recommendations to optimize marketing investments in consumer card welcome offers• Completing analysis and roadmap to integrate Amex value into co-brand partner digital ecosystem

• Internal strategy and consulting for the Consumer Product and Marketing teams. • Created and executed sales training for customer service representatives• Developed and launched test-and-learn plan for Amex Travel monthly emails• Delivered and launched strategic recommendations for early tenure Welcome Call and partnered with analytic team to adjust channel product mix

• Directed company strategy and business analytics with the founder of China Prep, a startup company that offers educational travel programs and education consulting in China and the U.S.

• Yale-China Teaching Fellow in Guangzhou, China, at Sun Yat-Sen University.• Taught business English to Chinese undergraduates and MBAs at a top Chinese business school