I. ACCOUNT MANAGER – CLIENT RELATIONSHIP MANAGEMENT• Manage clients for a firm that is a world-wide leader of business outsourcing solutions • Consistently one of the top producers in maintaining clients as a trusted advisor throughout my tenure at ADP• Establish, build, manage and maintain client relationships nationwide in various industries • Partner with clients to successfully set goals, objectives and help achieve client’s business strategies • Conduct client meetings to implement and execute account strategy that will help develop a value-based relationship • Manage client-saves and retention (review competitive analysis and negotiate pricing in order to retain business; approve and provide concession where applicable)• Manage internal service team representatives in functional areas with assigned Payroll, Benefits, 401(k), Risk, Loss Control reps and other specialized divisions in the Shared Service Center• Foster strong teamwork orientation to ensure seamless service delivery • Communicate regulatory, legislative requirements to ensure clients are compliant with updates in the laws and regulations II. HUMAN RESOURCE BUSINESS PARTNER AND CONSULTANT Consult and partner with clients from the Pre-Employment, Hiring cycle, Employee Development/ Disciplinary and Termination process. Conduct trainings and delivery of services and projects to each client in all functional areas:REGULATORY COMPLIANCEEMPLOYEE RELATIONS and TERMINATIONSTRAINING AND DEVELOPMENTRECRUITINGBENEFITS 401(K)

Managed and oversaw all HR operations from pre-employment recruiting to terminationsProvided consultation and advised department managers to effectively lead their teams and resolved employee relations issuesImplemented, administered, communicated and counseled employees on HR policies, procedures and government regulations Partnered with managers on performance management and development plans, conducted employee development trainings Negotiated contracts with brokers, vendors on health, welfare and retirement plans to ensure competitively pricedConducted exit interviews, reviewed analysis on retention and turnover, identified reasons for leaving, provided recommendations

Managed and oversaw 60 employees; Towers Perrin’s Service Center, Local Office Administrators and HR Generalists  Provided technical expertise with Corporate to the Service Center, Office Administrators and HR Generalists relating to Towers’ health, welfare and retirement programs  Counseled Service Center, HR Generalists & Office Administrators on HR policies, procedures and government regulations Recommended, implemented and trained representatives on plan design and policy changes  Managed and oversaw activities of internal and external support services to ensure that the benefits programs are effectively administeredin accordance with plan provisions, administrative procedures and HR objectives Provided HR support during mergers, acquisitions and employment actions and developed HR guidelines  Oversaw government and corporate reporting to ensure compliance in plans (ERISA, OSHA, EEOC, WC, Plan Audit, 5500 Filing, Summary Plan Descriptions, SPDs)

Supervised Staff of four in the HR division - Health and Welfare, Retirement and Financial Planning