Kelly D. Pieper Email & Phone Number

Denver And Boulder

Colorado, Kansas, Missouri, And Oklahoma

• directing and supervising contract management in support of portfolio operations for janitorial, landscape, snow removal, pest control, plus waste and recycling of a national account • contracting negotiation, quality assurance audits, training, team meetings and budget management for nearly 500 locations and 10 million square feet across Colorado, Kansas, Missouri, and Oklahoma.• Analyzing customer's needs in improving effectiveness of contract management services within the assigned area of operations• analyzing and acting upon operational and financial reports• directing and supervising contract costs and overhead• identifying qualified service suppliers, developing, analyzing, and selecting bid proposals from Suppliers to support the operation of the division

• Provided operational support in terms of training for managers, supervisors, and support staff, and assisted the Sales Team in developing proposals for new account opportunities• Worked closely with our Director of Purchasing in the evaluation and selection of the most sustainable and effective chemicals and equipment• Oversaw all transition and implementation of sustainable operations in accordance with our corporate “Collaborative Social Responsibility” model to meet third party criteria and help ensure appropriate compliance• Conducted ongoing sustainable advocacy to regional associates and provided compliance submittal information for customers to obtain or maintain third party building certification criteria and/or meet internal environmental management systems criteria for clients’ facilities looking to obtain LEED certification, Cleaning Industry Management Standard (CIMS), BOMA 360, Green Globes, ISO Environmental Management Standards, and Greenguard IAQ certification, as well as facilitated accounts in the transition or implementation of Day Cleaning• One of the most active members of the Sustainability Council that represented all corporate divisions and departments across GCA. The Sustainability Council assisted to integrate sustainability throughout all 23 market verticals that GCA services across 46 states• Assisted numerous building owners, property and facility managers to achieve various levels of LEED for New Construction and LEED Operations and Maintenance Green Cleaning prerequisite compliance criteria• Oversaw ongoing compliant operational practices for manufacturing facilities to maintain ISO 14001 Environmental Management Systems objectives

• Provided operational support in terms of training for managers, supervisors, and support staff, and assisted the Sales Team in developing proposals for new account opportunities• Worked closely with our Director of Purchasing in the evaluation and selection of the most sustainable and effective chemicals and equipment• Oversaw all transition and implementation of sustainable operations in accordance with our corporate “Collaborative Social Responsibility” model to meet third party criteria and help ensure appropriate compliance• Conducted ongoing sustainable advocacy to regional associates and provided compliance submittal information for customers to obtain or maintain third party building certification criteria and/or meet internal environmental management systems criteria for clients’ facilities looking to obtain LEED certification, Cleaning Industry Management Standard (CIMS), BOMA 360, Green Globes, ISO Environmental Management Standards, and Greenguard IAQ certification, as well as facilitated accounts in the transition or implementation of Day Cleaning• One of the most active members of the Sustainability Council that represented all corporate divisions and departments across GCA. The Sustainability Council assisted to integrate sustainability throughout all 23 market verticals that GCA services across 46 states• Assisted numerous building owners, property and facility managers to achieve various levels of LEED for New Construction and LEED Operations and Maintenance Green Cleaning prerequisite compliance criteria• Oversaw ongoing compliant operational practices for manufacturing facilities to maintain ISO 14001 Environmental Management Systems objectives

My primary responsibility was to manage the custodial operations at the University of Colorado’s Health Sciences Center. Specific responsibilities include:• conducted new hire orientation, trained supervisors and support personnel, scheduled personnel, and completed of annual employee performance appraisals• established work standards, conducted site evaluations and audits• maintained overall inventory/equipment usage, budget control, troubleshooting/problem solving, customer relations, and special project work as requested – and all the time ensured that all managed services were provided in a proper and cost-effective manner• assisted Senior Regional Manager for accounts’ financial and operational management• performed numerous start-up operations in Texas, California, and Alaska

Primary accountability consisted of managing the daily operations of the shopping center to include: • directed and coordinated activities in order to maintain the operational appearance of the interior and exterior of the shopping center• supervised subordinates in all operational aspects of the mall including grounds, structures, systems and equipment including electrical, HVAC and other mechanical systems, interior and exterior landscaping, capital expenditure projects, promotional events, and monitored tenants to insure that they are adhered to center operational guidelines• inspected property on a daily basis and notified responsible parties any items requiring attention • identified opportunities for greater efficiency and productivity, then researched and implemented alternative actions as appropriate• maintained responsibility for the implementation, development, administration, and profitability of an ancillary sales program that actively promoted and sold to tenants and outside business entities

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Civil Engineering

Civil Engineering