Pioneered the use of custom-tailored software solutions and enablement strategies to increase employee productivity, manage customer life cycle, maximize vendors, and forecast business performance through dynamic data visualizations. Collaborated with key stakeholders to uncover gaps in performance, capture requirements and user stories, researched best in class solutions, and navigate procurement processes from bid through development and acceptance.Adapted an agile design process leveraging an iterative release schedule to align projects with established procurement processes. Manage vendors and software development teams internally, as well as externally in Canada and Mexico, to meet schedule requirements and deliver within budget. Introduced Robotic Process Automation to streamline repetitive tasks and simplify existing processes. Learned and deployed innovative data visualization systems to enhance business analytics capabilities. Implemented configuration controls, collaborated with the information services security division to ensure the safe transport and storage of data within all solutions.

Assume full accountability in overseeing nine retail locations to ensure delivery of a world class customer experience and exceed key performance indicators while meeting standards of retail operational excellence and financial targets.Introduced innovative leadership techniquesEarned recognition for driving industry leading performance in a historically underperforming market through inspiration, "tenacious" innovation, and incremental successes.Developed a team of top-performing leaders demonstrating effective leadership skills in mentoring, training, and organization of each member.

Conducted in store leader and associate behavioral analysis, consulted with Area Sales Managers and Directors to uncover gaps in execution of enterprise strategies. Took part in developing, guiding, and mentoring channel leaders regarding motivational strategies, internal tools, and best practices to maximize performance and leadership effectiveness.Partnered with channel leaders to expand business and boost operational effectiveness by delivering assessment, transformation, and process efficiency solutions.

Served as a dedicated internal consultant to agent owners regarding all aspects of the business including sales, marketing, advertising, inventory, and operations. Contributed key efforts in managing and implementing distribution strategy for the Washington Oregon area which involved opening of four new locations.Brought significant increase in sales by coordinating independent owners toward development of business plans, while driving associate behaviors necessary to achieve their goals.