Kelly Davis has an excess of 15 years experience within the Information Technology industry across both private and public sectors. She is Intrinsically motivated by seeing others succeed, both within her national team and in the organisations that they deliver value to. She is well regarded as an energetic, considered and authentic leader. She advocates for her clients and instil calm and demonstrate resilience in times of complexity and ambiguity. Kelly’s areas of expertise are in the improvement of IT service management and project delivery maturity through a focus on simplifying complex landscapes and applying proven ways of working. It’s vital that processes, policies and standards for service and project management are integrated with other management systems to work effectively and efficiently. Together, these factors translate into an improvement of capabilities that customers can benefit from. An expert in the fields of application managed services (AMS), Kelly has a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management. Her current portfolio of clients spans Mining, Finance, Corporate, Education and Government sectors. She is accountable for the achievement of stringent Service Levels for service-related processes, while ensuring that clients solutions evolve with their changing needs through a focus on continual improvement. Kelly proactively identifies areas for improvement, implement process enhancements, and drive efficiency in service delivery across her team and customer base.