Kelly Dean Email and Phone Number

Responsibilities now include Managing 16 employees consisting of 10 couriers, 5 customer service reps and 1 data entry agent. Responsible for operational and strategic planning, day to day planning, directing, staffing and controlling of the operation. Responsible for creating an engaged and motivated team to ensuring a positive customer experience. Accountable for achieving the service metrics and business goals for the Moncton operation. Negotiate contracts with local suppliers for cleaning, vehicle washing and snow removal. Coach employees for performance improvement and development. Responsible and accountable for internal audit compliance.

Responsible for a staff of 18 empoyees including 12 ramp employees, 5 customer service reps and 1 data entry agent. Responsible for managing, planning, staffing Aircraft operations. Managed the coordination of the onload and offload teams. Accountable for ramp audit compliance and the safety of all ramp personnel and aircraft. Negotiated with the Moncton Airport Authority for ramp specific issues to improve our operational efficiency and reduce our ground time.

Business development within an assigned territory. Account management as well as business development for a number of National Fortune 500 companies.During this period I took a 1yr sabatical to sail the Caribbean.

Sales, Product sourcing, Product shipping, Managed receivables for a group of accounts. A single point of contact for my account base. Coordinated with Operations, and Strategic Sourcing to secure timely availability and delivery of product.