Kelly Drew Email and Phone Number

• Interacts with client base; provides information pro-actively and in response to inquiries from clients about their products and/or the company’s services. • Coordinates the company’s resources in support of customer requests from start to finish as the single point of contact with the customer.• Developed valuable business partnerships with the customer base to grow the sales significantly.• Understands business implications of decisions, while displaying orientation to profitability and demonstrating knowledge of market and competition and how it aligns with strategic goals.• Proactively prepared for and coordinated Quarterly Business Reviews for all key customers • Head of the Program Management Department with two direct reports.Areas of Expertise:• Strategic Customer Relationship Management – Responsible for giving personalized service, understanding the customer’s product needs as the single point of contact, forming strong customer bonds and loyalty.• Business Management – Coordinating and taking ownership of quotes, project plans, scheduling QBR’s and other meetings as needed while outlining and coordinating task/action items from the meetings.• Financial Management – Responsible for P&L and performance-to-bid management, as well as being responsible for different pricing strategies and overall account profitability.• Order Management & Forecast Management – Coordinating schedule changes and outlining rolling forecast for majority of accounts based on their specific needs.• Service Level Management – Processing engineering changes and their alignment with the operations team, as well as the supply chain and managing the customer’s expectations for the implementation of the changes.• Contract Management – Negotiation of manufacturing agreement and determination of scope of work requirements.

• Scheduled incoming orders and Production schedule to meet deadlines and delivery dates• Coordinated quotes for customers, as well as submitting pricing and doing follow-ups• Preparation of job estimates• Managed information preparation related to the actual time taken to perform the job• Managed information preparation related to the variances between estimates and actuals, thus improving subsequent estimations• Maintained Accounts Receivable and invoicing duties• Handled all sales and customer service duties for company• Designed business cards and stationary for company• Handled Human Resources duties for Production staff• Created training manuals and materials for staff• Developed work instructions for specific tasks for employees to follow• Handled hiring and screening of Production staff• Assistant to the Vice-President of the company• Answered phones and handled clerical work• Coordinated with all departments regarding orders, deadlines and potential problems• Kept records and tracked each job as it went through the system