Content creation● Design and develop world-leading educational programmes,and materials relevant to the corporate strategy on product knowledge and sales skills including:○ Overall consumer journey definition including fitting and wardrobe styling○ Innovative, modern 360° consumer experience and programmes such as “sexy science”○ UP and cross selling● Design and develop world-leading educational programmes and materials relevant to the PrimaDonna brand such as SS/FW/SWIM collection● Internal stakeholder engagement during new product developmentContent deployment● Deploy lingerie styling workshops with Independent Retail Partners, department stores, shoppingmall and Scandinavian retail units● Execute, lead and host Own and Operated Retail classroom training aligned with global academyteam programmes or market guidelinesField coaching and training● Employee development: Coach, train, inspire and motivate teams, and businesses through activefield presence around selling techniques, service and product knowledge.● Provide support to the UK/Scandinavian market as per business need and market priorities● Strengthen brand equity internally (Internal training session with key stakeholders) and externalagencies such as PR and content

Rigby & Peller Ltd: Global TrainerSeptember 2012 to December 2018Over the course of six years I was a committed memberof the Rigby & Peller team, both globally and in the UK. I was promoted several times owing to myssionate and enthusiastic drive for success in the business.Global (including UK) Trainer - October 2017 to December 2018Building on the success of my previous role, I undertook additional duties alongside the roles andresponsibilities of a UK Trainer below, to include:● European-wide training and development in key geographies such as the Netherlands, Germany● Content producer and writer● Employee recruitment and developmentUK Trainer / Brand Ambassador - March 2015 to October 2017Responsibilities included● Internal relations manager - communicating with the CEO, marketing team, buying team andecommerce team and boutique teams● Writing and maintenance of new-hire training including lingerie styling workshops● Managing workshop logistics - including lodging, transportation, food and communication● Conduct the workshop programmes● Encouraged and motivate boutique teams to maximize sales performance and achieve both KPIand customer service objectives while ensuring operational integrity and profitabilityRetail Manager - September 2012 to March 2015Responsibilities included● Manage store KPI’s including payroll costs with accountability for store profit and loss, anddelivering on business resultsTalent Management & succession planning – recruit, retain and develop a motivated team toenable them to reach their full potential● Delivering business results with responsibility for a turnover of £2 Million, growing the businessby 24% above target in 2014

Retail Manager: Luxury Collections - June 2011 to Sept 2012● Day-to-day management of the department, consisting of concession businesses Louis Vuitton, Chanel, Hermes, and Prada, and 25 own-bought brands, these include Jimmy Choo, Burberry, Mulberry, Salvatore Ferragamo and Tom Ford● Expanded the team through recruitment and development of 17 Associates and Supervisors, the management of all HR procedures and policies, performance management and development, succession planning, payroll administration and staffing costs● Responsibility for inventory control, quality issues, monitoring all stock movementAchievements● Exceeded budget for 2011 and achieved an increase on the previous year● Improved profitability within the department through developing innovative new processes● Achieved all service KPI’s for 2011 Supervisor – Luxury Accessories: November 2009 to June 2011● Day-to-Day management of the sales floor and a team of 30 people● Working with Retail Operations to manage costs and schedules in line with trade patterns● Management of Sales Associates including monthly and annual reviews, and any HR issues Achievements● Harrods Management Programme Graduate - I was chosen to join this leadership programme,which I graduated from in June 2011. It was offered to just 16 high achievers' business-wide andcovered all aspects of Retail Management, including people management, HR legislations, salesand service, personal development and commercial management.● Created a mentoring programme within the department creating development opportunities andincreasing exceptional service levels and expert knowledge to clients.Elle McPherson Lingerie Account Manager and Swimwear Supervisor: June 2008 – November 2009I oversaw positioning of the products in store as well as day-to-day management of the department with a turnover of £3.6 million and a headcount of eight Associates. Brands included Missoni, Burberry and La Perla.

In this role I was responsible for serving customers, providing an excellent level of personalisedcustomer service, all cash handling, administration procedures, managing stock integrity.

I provided world-class professional Human Resources administrative services to personnel, including existing employees as well as prospective hires. I provided advice and guidance to both internal colleagues and external clients, and I honed outstanding skills in career development, market adjustments, transfers, promotions and redundancies.