Lead Medical Receptionist
Lead Medical Receptionist at a very busy physical therapy office. Front Desk Lead duties include guiding other receptionists to stay on task with priorities, while maintaining the proper teamwork and customer service attitudes. Creating task lists for team members, as well as regularly updating our office procedure guides used for internal review. Medical Receptionist responsibilities include greeting guests with a smile and positive attitude, answering a busy multi line phone, booking patients for physical therapy and occupational therapy, setting up and completing new patient’s charts, verifying insurance benefits, and submitting for insurance authorizations. Billing duties include assisting our Billing Coordinator with posting insurance and patient payments, posting daily charges, assist with accounts receivable, and send out electronic and paper claims to insurance carriers.