Kelly Faust Email and Phone Number

Starting 12/5/2022…I will update start date asap, I guess I’m adding it a little early as it won’t let me select a future month for start date 😅 I’m very excited to be joining the team & for getting started next month!

I worked with and for an awesome team helping to support client implementations of our Engage product (online banking, enrollments).Setup initial network & application level connectivityTested network & application level connectivityBuilt configuration files (xml & xpath)Tested new buildsSetup SFTP & File DeliveryTroubleshot production issues and tested fixes in stagingReviewed Logs & API Requests/ResponsesWhitelisted IPs& DomainsSetup messagingParticipated in Requirements ReviewsWorked with Bitbucket, SourceTree, Jenkins, Jira, GoAnywhere, and other tools

*HYBRID ROLE* - Responsible for QA & (Jr.) PM Duties (3rd Party Data Integrations - B2B)• Manage daily issues & information requests received from our 3rd Party Partners via email & phone • Technical Troubleshooting • Monitor workflows, distribution of workloads, efficiency of team processes, and track issue trends • Prioritize work items appropriately based on urgency and impact levels • Communicate across multiple teams and departments to successfully initiate/complete joint-effort research projects, documentation/functionality updates, issue and PBI deep dives, etc. • Schedule team appropriately for extended hours/deadlines, plan training and Year- End prep for team • Design, develop, test, and implement a prototype of team's idea for a Greenshades Partners' Web Portal and its linked Community • Co-manage the prototype portal website and partner community alongside our Partner Alliance Coordinator • Plan and Initiate (for approved users) our preliminary beta testing of said websites • Create new articles and update the entirety of our team's existing Knowledge Base • Develop and Implement process improvements and new service-desk (cloud-based system) • Create and Maintain Technical Documentation • QA Planning & Manual Testing• Create XML Test Datasets and verify against 3rd Party Integration functionality

Assisted our Accountant & Accounts Receivable Rep with their daily tasks as neededCollection of YEF InvoicesInvestigation of Support or Technical Issues that may have impacted invoicesInvestigation of Company set-up and/or duplicates

Managed the scheduling of all new Benefit clients' Training & Initial Set-UpWorked directly with the clients over the course of multiple sessions to explain the module functionalityAssisted with their set-up and testing prior to their live implementationCoordinated with our other teams and departments to resolve any non-benefits issues that came upWorked to help ensure a smooth transition to our Classic Support Dept. after successful implementation of their new Benefits module

General support via email & phones for all of our ACA related productsTrouble-shooting issues & providing resolutionsProduct TrainingAssistance with general product questionsAssistance with & trouble-shooting of clients' product set-ups

Assisted clients with support for all of our Greenshades productsProduct Training & Set-UpTrouble-ShootingIssue Resolution

Worked as a volunteer travel agent and assisted with hostel cross-over work, front desk, and maintenance duties. Performed my daily work & interactions in both English & Spanish (verbal & written/electronic communications). Assisted with some advertising & marketing tasks.• Built and maintained relationships with travel and tour vendors• Met with clients to determine their travel & tour/activity needs, budgets, and other preferences• Advised clients regarding destinations, cultures, customs, weather and activities• Booking clients’ transportation – including airport shuttles, flights, authorized drivers & vehicles for longer routes to the various provinces & indigenous communities. • Designing, Selling, Booking, and helping to successfully facilitate various travel packages – Day Trips, Overnight/Multi-night trips, Accommodations, Sailing Adventures & transit, Activities, Tours, etc.• Handled day-to-day accounting tasks, reporting,• Conducted Research on destinations, vendors, and industry trends• Handled travel issues, conflicts, complaints, cancelations, and refunds

Jacksonville International Airport LocationProcessed and reconciled inbound data feeds, directed customer communications, checked guests in and out of hotel and handled complaint resolution. ● Performed nightly and monthly audit activities, completed balance sheets and compiled reports to ensure proper accounting. ● Analyzed data and financial reports for trends and possible policy and/or marketing improvements.● Reviewed daily transactions for accuracy and ensured proper documentation of any issues or discrepancies. ● Ensured timely and accurate handling and processing of all payments and credit cards.● Checked guests in and out of hotel and ensured a quality stay while calmly and effectively handling any crisis situations that arose during shift.● Worked closely with housekeeping and maintenance in order to ensure correct and timely work and issue resolution● Assisted with management of various Corporate (lodging) Accounts and recorded any transactions in appropriate client ledgers in addition to recording and making the correct specialized notations and code inputs in our general system, verified payment by the corporate client account and reviewed account status/available funds and policy compliance, and made phone calls to verify guest coverage and obtain payment when necessary● Reported to management any discrepancies, finalized guest bills and generated items nightly in preparation for next day activities.

Responsible for placing classified ads via phone, email and walk-ins, creating wedding/engagement announcements, legal ads, military classifieds, answering general inquires, as well as creating obituaries and memorials, while managing account and customer payments for any and all ads etc. under my responsibility, performing final proofing and printing the section to press.● Handled case specific questions using one touch customer service problem resolution to ensure the best possible experience for the customer.● Responsible for documenting adjustment requests, forwarding emails, distributing mail and faxes, updating job catalog, filing, collecting payments, creating new accounts as well as updating existing accounts.● Assisted customers in filing credit applications and partnered with imaging department to keep customer photos and logos on file and up to date.● Heavily responsible for inter-department communication● Completed heavy workloads under strict deadlines and successfully enforced deadlines on others

Managed a key project responsible for delivering an outcome of an up-to-date, completed, EMR System with efficient & user-friendly workflows from day 1 of implementing it live. This required data entry of patient IDs & names into the EMR System first, in order to allow migrating all the existing hard-copy patient records to into it as scanned digital files, categorizing each file/document appropriately(for record type). Additionally I planned & lead the transition process over to the EMR system, including the design & implementation of the necessary new workflows to ensure that there was limited loss of function/availability, efficiency, and/or staff morale level for everyone; Accountability for the staff's experience learning & adjusting to the new system, procedures, and usage of the EMRs as replacements for the physical charts during their daily visits with patients.. Maintained medical records and transcriptions while ensuring integrity and confidentiality of both the hard copy and electronic data. Additional Job Duties...• Electronic and hardcopy filing and upkeep of medical records; scanning; upload transcription and verify format as well as accurate and current PII (Personal Indefinable Information).• Verified that all required patient forms have been completed and are on file as well as all billing code documents, insurance verification and physicians updates.• Ensured proper documentation of any missing information and provide appropriate notifications as necessary as well as perform research to acquire all available information.• Performed regular internal audits and prepare information for external audit.• Completed any requests for medical records in a timely manner and in accordance with procedure and all HIPPA and privacy laws.