Maintain Active Directory user accounts, distribution lists, and access control groups via actions that include creation, modification, and granting local access rights. Respond to, solution and resolve incident and service request tickets to meet service level agreements. Provides a wide range of technical assistance to non-technical clients. Provides individual and/or group instruction on computer technologies. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or… Show more Maintain Active Directory user accounts, distribution lists, and access control groups via actions that include creation, modification, and granting local access rights. Respond to, solution and resolve incident and service request tickets to meet service level agreements. Provides a wide range of technical assistance to non-technical clients. Provides individual and/or group instruction on computer technologies. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems. Participant in a 24x7 on-call rotation. Develop expertise in OKTA to support the future transformation proposed by Unisys and SAIC. Provide support for Domain Name Services and Group Policy for the Commonwealth of Virginia State Agencies. Show less

Senior engineer supporting the Northrop Grumman Corporation’s Microsoft Exchange e-mail system to maintain transparency of the Commonwealth of Virginia’s migrated e-mail system. Escalation point of contact for troubleshooting customers’ messaging issues. High use of the VMware Service Manager to resolve priority incidents and service requests. Ensure company’s Service Level Agreements are met. Collaborate and effectively communicate with management, colleagues, and customers. Supported and… Show more Senior engineer supporting the Northrop Grumman Corporation’s Microsoft Exchange e-mail system to maintain transparency of the Commonwealth of Virginia’s migrated e-mail system. Escalation point of contact for troubleshooting customers’ messaging issues. High use of the VMware Service Manager to resolve priority incidents and service requests. Ensure company’s Service Level Agreements are met. Collaborate and effectively communicate with management, colleagues, and customers. Supported and maintained messaging services that included Microsoft Lync/Skype for Business, AirWatch, Hosted Mail Archives (HMA), Listserv, and Cisco IronPort. Show less

Provide Support for multiple Mobile Device Management (MDM) solutions (Good Technology and AirWatch). Responsible for using these multiple MDM solutions to leverage business processes and techniques to provide Tier III technical support to the client/customers. Develop technical solutions to achieve overall objectives by integrating systems using the client’s or a third-party’s hardware/software products Provide technical support in presentations, demonstrations, installations and… Show more Provide Support for multiple Mobile Device Management (MDM) solutions (Good Technology and AirWatch). Responsible for using these multiple MDM solutions to leverage business processes and techniques to provide Tier III technical support to the client/customers. Develop technical solutions to achieve overall objectives by integrating systems using the client’s or a third-party’s hardware/software products Provide technical support in presentations, demonstrations, installations and maintenance of company products to ensure system is functioning according to specifications. Responsible for the technical correctness and completeness of integrated systems designs. Develop and recommend solutions and strategies based on the analysis of the client’s business goals, objectives, needs, and existing system infrastructure. Manage customer’s iOS devices; experience troubleshooting issues with mobile devices; experience with mobile operating systems (primary focus of Apple iOS); provide technical design and documentation. Show less

Accountable for operational excellence of the Commonwealth of Virginia a very complex messaging environment of over 85,000 user base with over 80 messaging and support servers. Key team member of administrators responsible for installation and support of the Microsoft Exchange mail system, including the coordination of routine and emergency maintenance, integration with other systems, proactive monitoring, performance tuning, troubleshooting, installation of upgrades and new servers, and… Show more Accountable for operational excellence of the Commonwealth of Virginia a very complex messaging environment of over 85,000 user base with over 80 messaging and support servers. Key team member of administrators responsible for installation and support of the Microsoft Exchange mail system, including the coordination of routine and emergency maintenance, integration with other systems, proactive monitoring, performance tuning, troubleshooting, installation of upgrades and new servers, and escalation of issues while following Microsoft best practices. Provide general subject matter expertise in all applicable areas, including: support procedures, security, troubleshooting, and technology advancement and maintenance. Managed strict deadlines in an environment that demanded independent and team approach; including: collaboration with peers, leadership, project management, and agency team resources to ensure effective communication with all stakeholders.Key engineer driving the implementation of AirWatch, the innovative mobility solution for integrating messaging services on agnostic smartphones for the Commonwealth of Virginia. Collaborate with cloud vendor, internal systems, and customers to provide problem solving solutions with minimal impact to business operations. Responsible for the day-to-day management of legacy mobility solutions to ensure optimal health for our Blackberry Enterprise Servers and GOOD Technology servers. While ensuring continuous improvement of our systems, processes, documentation, business and client support to include updating procedures, adherence to performance metrics, capacity management planning and provide timely resolution to issues that arise. Show less

Supported and managed the department’s Microsoft Exchange Client/Server environment (assist in maintenance, upgrade and backup tasks, assist in problem identification and problem resolution); Managed Microsoft Exchange Accounts (create, delete and modify accounts for internal and external customers); Monitored Microsoft Exchange Environment; Assisted in software support of the Microsoft Outlook client; Assisted with the Windows 2000 Migration Project; Customizes the Exchange/Outlook application… Show more Supported and managed the department’s Microsoft Exchange Client/Server environment (assist in maintenance, upgrade and backup tasks, assist in problem identification and problem resolution); Managed Microsoft Exchange Accounts (create, delete and modify accounts for internal and external customers); Monitored Microsoft Exchange Environment; Assisted in software support of the Microsoft Outlook client; Assisted with the Windows 2000 Migration Project; Customizes the Exchange/Outlook application for user productivity; Provided technical support for Blackberry Enterprise Server; Assisted in the Exchange 5.5 to Exchange 2003 Migration Project. Show less

Assisted the Computer Systems Engineer in providing technical support for the department’s distributed network of VAX minicomputers and Microsoft Exchange Client/Server environment (maintenance and upgrade tasks, problem identification and problem resolution); Managed Microsoft Exchange Accounts (create, delete, and modify accounts for internal and external customers); made appropriate customizations to mail clients; Monitored the Microsoft Exchange environment; provided assistance with… Show more Assisted the Computer Systems Engineer in providing technical support for the department’s distributed network of VAX minicomputers and Microsoft Exchange Client/Server environment (maintenance and upgrade tasks, problem identification and problem resolution); Managed Microsoft Exchange Accounts (create, delete, and modify accounts for internal and external customers); made appropriate customizations to mail clients; Monitored the Microsoft Exchange environment; provided assistance with software support of the Microsoft Outlook client; Assisted with the Windows 2000 Migration Project; Created, deleted, modified and maintained account/mailbox security on the VAX and NT platforms; provided assistance for end users with the migration from the VAX/VMXS application All-In-1 to the Microsoft Exchange/Outlook application. Show less

Assisted the Computer Systems Engineers and Programmer Analyst with VAX/VMS Support; Assist in support of VAX Office Automation Software package known as All-In-One; Provided Assistance and Hands-On instructions for end-users; Supported and Managed the Form Fill-It application integrated within All-In-One. Support VAX/VMS, All-In-One, Form Fill-It at the Virginia Department of Transportation’s nine district locations; Performed maintenance on existing system support programs for end-users;… Show more Assisted the Computer Systems Engineers and Programmer Analyst with VAX/VMS Support; Assist in support of VAX Office Automation Software package known as All-In-One; Provided Assistance and Hands-On instructions for end-users; Supported and Managed the Form Fill-It application integrated within All-In-One. Support VAX/VMS, All-In-One, Form Fill-It at the Virginia Department of Transportation’s nine district locations; Performed maintenance on existing system support programs for end-users; Assisted in the evaluation of software – responsibilities included testing the features and functionality of software to ensure the end-user and system requirements were met; maintained software documentation; collected and prepared training materials. Show less

Assisted with VAX/VMS support; supported VAX minicomputer office automation software packages such as All-In-One and a software package integrated within All-In-One known as Form Fill-It. Programmed in Digital Command Language on the VAX/VMS operating system; Assisted with solving user problems (helpdesk requests); Assisted Transportation Engineer with the Trouble Management System Software.

Worked in the data entry section for the first four weeks of internship where responsibilities included entering and verify date to be transferred to disk; Worked in the Computer Operations area for four additional weeks where responsibilities included processing data and preparing reports for various production applications. Second year as an intern responsibilities included processed Computer Production Applications for the Production Control Team. Third year as in intern responsibilities… Show more Worked in the data entry section for the first four weeks of internship where responsibilities included entering and verify date to be transferred to disk; Worked in the Computer Operations area for four additional weeks where responsibilities included processing data and preparing reports for various production applications. Second year as an intern responsibilities included processed Computer Production Applications for the Production Control Team. Third year as in intern responsibilities included supporting VAX Minicomputer Office Automation Software packages such as All-In-One and Form Fill-It; Programmed in Digital Command Language and Fortran on the VAX/VMS Operating System. Assisted Transportation Engineer with the Trouble Management System Software Show less