Home maker and stay at home mother of 2 boys

VERIZON WIRELESS August 2000 – July 2010255 Parkshore Drive, Folsom, CA 95630Various Capacities of ever-increasing responsibility including Inside and Outside Sales, Government and Business Sales, Support and Program Upgrades to Business Customers Business Sales Assistant April ‘09 to July ‘10Supervisor: Kelly Lopez 510-279-6149 Duties: Trained business customers to use online ordering and billing system tools. Held online training webinars with multiple customers to augment their use of online tools to increase their familiarity with our support mechanisms, presented enhanced program options for increased revenue and ultimately boosted their attachment to Verizon while lowering our support costs. Business Sales Representative for Government Employees March ’05 to April ‘09 2005 Winners Circle Award for Outstanding Sales Performance.Supervisor: Brad Muncer 916-204-0734Position: Business Sales Representative for Government EmployeesDuties: Government On-site sales promotions and Seminars, Sold new, upgrades and additional added lines of service to customers, selling accessories, billing reviews, and feature add-ons, price plan changes. Business Services Dept. Coordinator - Customer Service June 2003 to Mar 2005 Supervisor: Diana Coleman 916-589-3504Duties: Billing changes, phone programming, call escalations, billing review w/accounts, price plan changes, equipment orders,  mobile number changes, reactivation of accounts, rate plan analysis requests (moved to this department from National accounts when department closed).