Kelly Gross Email & Phone Number

United States

• Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation.• Exceeds sales goals set by management every month with over $50K in monthly sales• Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data.• Drives consumable sales revenue via goal driven target sales model.• Serves as back up order entry for new orders entered into SAGE accounting system.• Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders•Utilize available resources to identify and qualify new client opportunities.•Partner with current clients to determine their current needs and to generate additional sales.

United States

• Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation.• Exceeds sales goals set by management every month with over $50K in monthly sales• Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data.• Drives consumable sales revenue via goal driven target sales model.• Serves as back up order entry for new orders entered into SAGE accounting system.• Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders

• Compiles and maintain current and accurate data for all providers. • Completes providers credentialing and re-credentialing applications; monitors applications and follow up as needed. • Set up and maintain provider information in online credentialing database and system. • Track licenses and certification expiration's for all providers to ensure timely renewals. • Maintain copies of current star licenses, malpractice coverage and any other required credentialing documents for all providers

Oxford, North Carolina

• Prepare and submit billing data and medical claims to insurance companies. • Follow-up on missed claims and resolve financial discrepancies. • Processing urgent health verification forms. • Verify coverage and eligibility for medical services. • Using multiple billing software to prepare and transmit claims.• Working closely with nine Audiologists offices

• Drives consumable sales revenue via goal driven target sales model. • Exceeds sales goals set by management every month with over $100K in monthly sales. • Handles large inbound and outbound call volume of over 40 calls/day. • Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation. • Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders. • Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data. • Serves as back up order entry for new orders entered into SAGE accounting system.• Mentors/trains a team of two additional Customer Service Representatives

Henderson Nc

Customer Service Representative• Resolved customer complaints and provided world-class customer service.• Engaged with customers and educated them on policy information and how to navigate through complicated regulations. • Took orders for refills on prescription medications and answered customer questions.

• Achieved and exceeded personal sales and profit goals. • Engaged and educated customers through product demonstration based on their needs.• Built a loyal customer base by creating long-term relationships.• Stayed up to date on latest data/entertainment technology trends to better serve customers

General Studies

High School Diploma, General Studies