Kelly Gross Email & Phone Number

United States

• Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation.
• Exceeds sales goals set by management every month with over $50K in monthly sales
• Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data.
• Drives consumable sales revenue via goal driven target sales model.
• Serves as back up order entry for new orders entered into SAGE accounting system.
• Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders

United States

• Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation.
• Exceeds sales goals set by management every month with over $50K in monthly sales
• Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data.
• Drives consumable sales revenue via goal driven target sales model.
• Serves as back up order entry for new orders entered into SAGE accounting system.
• Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders

• Compiles and maintain current and accurate data for all providers.
• Completes providers credentialing and re-credentialing applications; monitors applications and follow up as needed.
• Set up and maintain provider information in online credentialing database and system.
• Track licenses and certification expiration's for all providers to ensure timely renewals.
• Maintain copies of current star licenses, malpractice coverage and any other required credentialing documents for all providers

Oxford, North Carolina

• Prepare and submit billing data and medical claims to insurance companies.
• Follow-up on missed claims and resolve financial discrepancies.
• Processing urgent health verification forms.
• Verify coverage and eligibility for medical services.
• Using multiple billing software to prepare and transmit claims.
• Working closely with nine Audiologists offices

• Drives consumable sales revenue via goal driven target sales model.
• Exceeds sales goals set by management every month with over $100K in monthly sales.
• Handles large inbound and outbound call volume of over 40 calls/day.
• Provides timely verbal and written (email) notification to customers to ensure filter changes per the manufacturer’s recommendation.
• Supports distributors by providing accurate information in a timely manner and processing all distributor consumable purchase orders.
• Maintains accurate records in ACT! CRM and updates customer files to reflect accurate data.

Henderson Nc

• Customer Service Representative
• Resolved customer complaints and provided world-class customer service.
• Engaged with customers and educated them on policy information and how to navigate through complicated regulations.
• Took orders for refills on prescription medications and answered customer questions.

• Achieved and exceeded personal sales and profit goals.
• Engaged and educated customers through product demonstration based on their needs.
• Built a loyal customer base by creating long-term relationships.
• Stayed up to date on latest data/entertainment technology trends to better serve customers

General Studies

High School Diploma, General Studies