Client Operations leader with a passion for transforming ideas into efficient workflows. I thrive on exceeding metrics and watching my team "win the day". I enjoy challenges and adding technology to optimize processes. I fully believe that if the team is supported, then the client will be, too. Specialties: - Building high-performing teams- Creating workflows to optimize systems and client experience- Risk Assessment and Forecasting- Workforce Optimization- Revenue Cycle Management- Data Analysis and Reporting- Client Relationship Management- Client Onboarding and Implementation- Project and Change Management- Strategic Planning- Software Implementation- Business Process Improvement- Operational ExcellenceSoftwares:SalesforceHubspotRaintreeCloudCallPulseHST PathwaysSmartsheetLucidchart Powerbi
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Director Product SupportNet HealthUnited States
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Senior Director Of Customer SolutionsBardavon Health Innovations Feb 2022 - Jan 2024Mission, Kansas, UsLed a comprehensive transformation of the client services department (4 managers, 50+ associates)spanning customer placement, revenue recovery, onboarding, help desk, call center and client contract management, driving a 25% productivity surge and a 15% revenue increase. -
Director Of Client Experience ManagementBardavon Health Innovations Feb 2021 - Feb 2022Mission, Kansas, UsEmpowered a team of 12 managers to deliver strategic client support for 60 key accounts, optimizing service delivery to 5,000+ clinics nationwide. Focused on customer lifecycle (revenue growth, implementation, onboarding, upselling strategies, client retention, and clinical satisfaction).
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Business Development ManagerIn2Itive Business Solutions Dec 2019 - Jan 2021Leawood, Kansas, UsOversaw sales team through client lifecycle, from initial acquisition through successful onboarding, implementation, and contract renewals, resulting in a 45% customer retention rate -
Manager Of Client ServicesIn2Itive Business Solutions Jun 2018 - Dec 2019Leawood, Kansas, UsDirected end-to-end revenue cycle teams of 20+ associates, to produce 60+ million in annual collections for physicians and Ambulatory Surgery Center groups.
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Supervisor, Payment PostingPhysician Office Partners Oct 2017 - Jun 2018Overland Park, Kansas, UsManaged accounts receivable team of 15+ associates responsible for $35M+ in monthly deposits for ancillary billing providers. -
Clinic CoordinatorRetina Associates Sep 2011 - Oct 2017
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Office ManagerStiles Eyecare Excellence Jun 2005 - Oct 2009
Kelly G. Education Details
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Avila UniversityHealth/Health Care Administration/Management
Frequently Asked Questions about Kelly G.
What company does Kelly G. work for?
Kelly G. works for Net Health
What is Kelly G.'s role at the current company?
Kelly G.'s current role is Director Product Support.
What schools did Kelly G. attend?
Kelly G. attended Avila University.
Who are Kelly G.'s colleagues?
Kelly G.'s colleagues are Ethan Whittaker, Popular On Youtube, Caleigh Mcgowan, Jeremy Duncan, Matthew Neroni, Brad Buchanan, Rebecca Claus.
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