Kelly Hacker Email & Phone Number

promoted to Jr underwriting

Longwood, Fl

Responsibilities include: Review and ensure RESPA regulations are followed, review and approve HUDs. Review and ensure funding documents are executed correctly. Provide funding number to title agents. Provide exceptional customer service to title agents, brokers and account executives.

Longwood Fl

Responsibilities include: Review and ensure RESPA regulations are followed, prepare closing instructions and packages, review and approve HUDs. Order wire to be sent to the title agent for funding. Provide exceptional customer service to title agents, brokers and account executives.

Lake Mary, Fl

Responsible for all business practices, creating, and designing of diaper cakes and bridal shower cakes. Provide exceptional customer service in a timely and professional manner.

Responsibilities include: Review and ensure RESPA regulations are followed, prepare closing packages, review and approve HUDs. Review and ensure funding documents are executed correctly. Provide exceptional customer service to Attorneys and loan officers.

Responsibilities include: Support of all EPMS products and modules, standard system and custom report support, support related product training. Assist the development team with reports and program bugs. Provide exceptional customer service to clients.

• 4/03-10/03 Receptionist – Responsibilities include: verifying and track all incoming and outgoing mail, ensure all calls are answered and transferred accurately. Provide excellent customer service to brokers and attorneys• 10/03-5/05 Closer I – Responsible for verifying accuracy and drawing documents on loans, requesting wires on loans to be funded, and clearing reports• 5/05-6/06 Closer II – In addition to Level I duties, responsible for unfunding loans as necessary, and purchasing correspondent loans, when OOMC draws docs.• 6/06-8/07 Closer III – All Level I and II duties, also reviewing, approving, and purchasing correspondent loans when external docs used, fill in for Team Lead when they are out, Travel to assist other branches

Serve Subpoenas and probate processes throughout New England, Act as a liaison between attorneys and defendants, Use secretarial and record keeping methods to Manage business operations

Coordinated security operations in a busy Boston mall, Prepared schedules and various paperwork for shift supervisors, Assisted Boston Police and Fire Departments to ensure all situations were handled appropriately

Created and managed company purchase orders for quality control, Assisted Management in overseeing transportation of chemicals, Utilized various computer programs including Peoplesoft and Excel for day to day operations

Used methods of cross-selling and up-selling to place customers in rentals, Used customer service methods to maintain satisfactory customer relationships, Opened and closed the store and handled nightly deposits

Printing Management

Activities and Societies: Gamma Epsilon Tau, Craftman's Club

Diploma, Offset Printing

Activities and Societies: Volleyball, Basketball, Softball, Yearbook, Student Council, SADD, National Honor Society