• Manage and develop a team of 100+ Inflight Crewmembers• Support JetBlue’s Inflight WOW goal and improve the Mosaic Customer experience • Support JetBlue’s OTP initiative for the system fleet launch goal and D0 goal • Conduct investigations as a subject matter expert on a broad range of topics• Pre-write the monthly Inflight newsletter sent out base-wide• Point of Contact for General Managers for extended periods of time

• Monitor and manage an online collaborative platform that implements a closed-loop case management system to handle up to 6,000+ Inflight Crewmembers with COVID-19 related time off requests• Work in partnership with Health and Safety to establish contact tracing, notification, and wellness-monitoring procedures to ensure the department is in line with Corporate and CDC guidelines• Manage internal tracking system and report weekly updates to Senior Leadership• Take part in companywide monthly calls to present Inflight’s response to Covid-19

• Conducted research to understand Customer’s needs via surveys provided by CEX• Coded customer comments• Analyzed Customer comments to understand how certain trends effect the Customer experience

• DOT and FAA Certified Flight Attendant• Consistently provided award winning hospitality to both internal and external Customers • Ensured compliance with JetBlue’s standards and all FAA policies and procedures

• Managed investor and business partner relationships • Developed and implemented overall strategy for marketing. • Designed and managed standard operating procedures for all departments• Responsible for profit and loss statement and financial analysis• Ensured food quality and safety procedures exceeded Clark County Health Department

• Analyzed, managed and controlled sales, profit and loss• Developed new marketing strategies and ways to grow business• Interviewed, hired, trained, and developed new and current team members• Reconstructed inventory process to be more efficient and lower food costs

• Certified International Flight Attendant by the Civil Aviation Authority (CAA)• Provided outstanding customer service consistently and ensured customer satisfaction• Maintained qualifications to ensure compliance with Norwegian and the CAA

• Earned the highest commission in the companies history within the first 6 months.• Acted as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales• Networked and maintained client relationships• Specialized in commercial real estate

• Implemented and managed business plan that increased growth by 85% in the first year• Increased TripAdvisor rating to #2 in 2014 by analyzing customer surveys and implementing changes• Negotiated product and services by understating customer needs and current market• Developed and implemented overall strategy for marketing

• Led, trained, and supported a team of 200+ front of house employee’s in establishment that earned multimillion in annual revenue•.Collaborated with other departments to lower and maintain labor and food cost• Ensured compliance and high standards of the Venetian Hotel to maintain an A rating by the Clark County Health Department• Collaborated with marketing department to develop social media content