Technical Support Engineer I● Troubleshoot all things inContact (Connectivity, Studio, Dialer, Integrations, SalesForce, etc)● Personal Connection SME (Dialer)● Duplicate and submit bug tickets● Work escalated customer cases Technical Support Engineer II● Troubleshoot all things inContact (Connectivity, Studio, Dialer, Integrations, SalesForce, etc)● Dialer, Integrations SME (Personal Connection, API, SalesForce, Studio)● Duplicate and submit bug tickets● Work escalated customer cases● Onsite customer troubleshooting● Create and edit knowledge base articles Technical Support Engineer III● Troubleshoot all things inContact (Connectivity, Studio, Dialer, Integrations, SalesForce, etc)● Dialer, Integrations SME (Personal Connection, API, SalesForce, Studio)● Duplicate and submit bug tickets● Work escalated customers, dedicated resource for escalated customers● Onsite customer troubleshooting● Provide resources and training for Tech Support I and Tech Support II Engineers● Create and edit knowledge base articles● KCS Coach (Knowledge Base)● inContact Tech Support conference representative (ICUC)Associate Software Integration Engineer II (Expert Services)• Build ACD/IVR scripts using Studio.● Build integrations in scripts using API calls (REST, SOAP) to push/pull data to/from customer/inContact databases.● Build Personal Connection XS scripts.● Dialer, Integrations SME (Personal Connection, API)● inContact Tech Support conference representative (ICUC)