Following the contract transfer from Omega World Travel, I continued in my role of Business Travel Consultant. During the last 3 years I have been able to further develop my knowledge & skill set, including booking meetings/conferences, group bookings and events. Separate to my role as Business Travel Consultant I have also had the opportunity to develop training documents, booking forms & streamline booking process. I have also trained and helped assess new employees for the management team… Show more Following the contract transfer from Omega World Travel, I continued in my role of Business Travel Consultant. During the last 3 years I have been able to further develop my knowledge & skill set, including booking meetings/conferences, group bookings and events. Separate to my role as Business Travel Consultant I have also had the opportunity to develop training documents, booking forms & streamline booking process. I have also trained and helped assess new employees for the management team within our branch, including identify further training needs. Show less

Upon taking employment at Omega World Travel I commenced training on the hotel reservation section where I was able to develop knowledge of the GDS system Sabre and further develop my geographical knowledge. After 2yrs I moved across to the Rail section where I was trained on both the Evolvi and Trainline booking systems, processing season tickets, processing rail and season ticket refunds. At the start of 2012 I commenced training on no frills and domestic flights, ferry bookings and… Show more Upon taking employment at Omega World Travel I commenced training on the hotel reservation section where I was able to develop knowledge of the GDS system Sabre and further develop my geographical knowledge. After 2yrs I moved across to the Rail section where I was trained on both the Evolvi and Trainline booking systems, processing season tickets, processing rail and season ticket refunds. At the start of 2012 I commenced training on no frills and domestic flights, ferry bookings and international flight bookings. During my employment I also helped to develop training manuals, training employees on rail & hotels and dealt with customer complaints and queries. I also assisted the admin department in reconciling hotel invoices and chasing hotels for outstanding invoices. Show less

During my employment with Natwest I worked as Customer Service Officer which entailed dealing with customers face to face, processing payments to accounts, reconciling my till on daily basis and being responsible for large amounts of cash. I also dealt with customer queries and identified customer needs through effective questioning & listening and referring to other departments when required.