Freelance Songwriter, Photographer, Data Engineer

Skills/ Tasks-Worked closely with Reporting & Analytics to develop projects within the MicroStrategy space that are efficient, secure and provide all critical functions for meeting reporting needs. Worked specifically in Anesthesia, Appointment Reporting, Financial Reporting, and Enterprise Reporting projects. This Development supported specific projection and reconciliation efforts.-Worked on SFTP setup and updates, server connections, firewall/technical validation processes, staging new data, setup automated load/transformation processes, implemented systems to capture historical data, updated stored procedures, conducted data validation, implemented query optimization strategies, developed tools (such as file movers/ cleaners) that can be utilized across multiple setups/ projects, set up job audits. -Managed on-call rotations, helped resolve roughly 60 job failures. Coordinated with other teams (SysOps, DotNet, DBA’s, R&A) and management to ensure successful resolution as well as long term solutions to mitigate future failures.Project Highlights-Brought in roughly 1.4M new encounters through integrated urgent care data that has helped the business understand patient satisfaction and quality of care. -Added roughly 26,000 unique provider records with more comprehensive data on their specialties, locations, qualifications, etc.This has helped with current scheduling needs as well as forecasting hiring needs over the next decade.-Provided insights into 172 HCA hospitals based on population density by zip code, changing hospital service lines, physician locations and demographics to assess potential future shortages.

Four-month intensive introduction to data analytics and business intelligence. Emphasis on analytical reasoning through hands-on training during every stage of the analytics workflow. We use real data presented by Nashville employers in a series of team and individual projects to deliver findings throughpresentations, storytelling, building reports, and creating dashboards. Focus on teamwork, teambuilding, and leadership allows students to integrate with analytical teams in the future.

Familiarity to TN hospital system and outlying clinics along with issues facing lab/ hospital coordination of medical records, meds and specimen transfers.Ensures the delivery of medicines, patient records and lab work to appropriate facilities on schedule.Coordinates/ run STAT delivery requests.Invested in additional training for the safe transport of biohazard materials. HIPPA Compliance Certified.* I am very grateful for the opportunity to work in a role where I get to support the amazing healthcare workers at Tennessee Oncology!

• Executed $4.2M in contract revenue in the first quarter of 2020.• Managed 200 unique accounts while covering additional supporting roles during global pandemic.• Drastically increased customer performance metrics by creating and delivering custom optimization strategies derived from market insights for top brands such as Sierra Nevada, Love Good Fats, and TH Foods. For example, significantly drove customer units moved at Walmart, helping my customers retain and grow partnerships and optimize shelf placement. • Drove customer value by conducting independent market research tailored to customer needs by closely measuring market share fluctuations, consumer trends, and consumer brand loyalty habits.• Excelled at managing customers’ holistic experience with Ibotta, including all campaign details, internal SLAs, client expectations, deliverables, and billing inquiries.• Orchestrated communications with internal stakeholders such as Business Operations, Quality Assurance, Data Analytics, Engineering, Finance and Legal teams.ACHIEVEMENT: Covered additional roles while the company was in need during the COVID19 pandemic.

• Promoted to Client Success Manager after 18 months as a Client Success Associate.• Flawlessly executed $12.4M in contract revenue in FY2019, involving 227 contracts and 402 campaigns.• Managed strong partnerships and campaign content for over 70 large accounts, including Nestle, Wells Enterprises, Post Foods, Tyson, Barilla, Mars, JMS, Heaven Hill, Schwan, and 3M Consistently identified optimizations to align with individual client goals, compiled campaign result data for program retrospectives, and provided actionable insights for future planning.• Pioneered execution of new subscription business model, collaborating with directly with Finance, Legal, Sales, and Business Operations to increase efficiency and improve internal processes. • Supported growth and productivity increases of remote sales and management teams in an emerging satellite office by creating and maintaining internal training resources.

Multitasker in a high continuously fasted paced high stress environment.Problem solver with a great attitude, loves to ask questions and learn the ‘whys’ of the world. Led certification training for +15 new employees, conducted system and product training.Increased employee productivity, initiated standardized workflows.Increased company catering revenue by developing marketing promotions / outreach

Conducted research to support a required legacy record migration to an electronic filing system with strong attention to detail and focus on data integrity.Implemented reporting system to uphold validity of updated system to ensure data quality.

Dramatically reduced scheduling errors and increased customer satisfaction by creating a comprehensive scheduling guide for 15 audiologists and 12 surgeons.Managed medical records and patient triaging in compliance with HIPAA regulations.Utilized detailed research abilities to track healthcare and insurance policy changes and costs.

Organized promotion/awareness events for CCCS. Created lesson plans and traveled to high schools /universities across Colorado to educate young adults on finance management. Worked closely with teachers and administrators to improve ability to effectively communicate concepts.