• Implementation of the Pre-Operative Assessment (POA) standardisation project across 31 hospital sites.• Continuous update to the project KPIs in line with Nuffield Health practice.• Review and development of Policies, SOPs, competency and audit documentation. • On track to evolve the POA pathway for cataract patients under local anaesthetic. • Facilitation of the training provided to Registered Nurses.• Contribution toward the launch of the HCA apprenticeship scheme and POA pathway.• Improved the compliance and tracking of Patient Reported Outcome Measures (PROMs) across all hospitals.• Presented at the Matrons conference - May 2018.

• Created a new clinical governance management structure for Onsite Health Assessment Services.• Developed SOPs for new Health Assessment services, follow-ups, referral pathways and clinical waste management.• Launched a new External Quality Assurance (EQA) scheme across multiple projects.• Improved the internal processes for discussing and delivering corporate events, acting as the main approver for customer focused content.• Improved team cohesiveness and morale by implementing and chairing quarterly meetings. • Created scorecards and audits for the Quality Management System in line with CQC and ISO9001 standards.• Project Lead for the implementation of a new service of Follow-Up Calls across the Health Assessment business.

Having successfully opened and mobilised the onsite clinic, gained registration with the Care Quality Commission (the first for an onsite clinic at Nuffield Health, and the first clinic to register for paediatric care), and established a strong partnership with our corporate client, the consistently outstanding customer feedback is a testament to the success of the clinic as part of the clients' health and wellbeing programme.As well as continuing to conduct advanced Health Assessments that are specific to the client (now with additional modules, genetic testing, follow-up sessions and WattBike Fitness Testing), the skills required as a Clinic Manager at an onsite facility include outstanding professionalism, client engagement, adaptability and leadership skills, including time management and the ability to delegate; excellent awareness of clinical governance and understanding of the Health and Social Care Act; a clear understanding of financial reports and the ability to regulate costs and manipulate diary structures and staffing levels; and an exceptional enthusiasm for Health and Wellbeing in order to influence and educate the company on various topics.I am currently involved in educating the client about the physical aspects of resilience, including exercise, sleep, diet, alcohol, caffeine, stress, Mindfulness and Hearth Math.

As a Health and Wellbeing Physiologist, I conduct advanced Health Assessments, with the aim to influence positive changes upon the client’s health and lifestyle. The skills required to complete a health assessment in line with outstanding clinical standards include: Individual specific lifestyle coaching (nutrition, exercise, sleep, stress, disease prevention, pregnancy), venepuncture, anthropometric measures, an understanding of ECGs, an understanding of pathology, interpretation of results, excellent customer service, compliance with health and safety policies, and continued professional development.I also ensure the smooth running of the site by maintaining stock levels, reviewing COSHH data and equipment servicing, ensuring data protection measures are maintained, updating operations manuals, inducting and acting as a ‘Buddy’ for new physiologists, and providing assistance to the operational manager.As a mobile Health and Wellbeing Physiologist, I travel across many different sites, and make myself available to cover other Nuffield sites, on-site projects, and road show events outside of my region, optimising capacity and helping other team members.

During my employment at Nuffield Health in Bishops Stortford I fulfilled many different job roles, whilst studying for my MSc degree.I started as a receptionist, providing excellent customer service to all members. As a personal trainer and wellbeing advisor, I provided specialist training programmes, nutritional advice, and conducted the Nuffield Health MOT assessments, alongside general operational duties (pool tests, lifeguarding, cleaning of equipment). This created scope for me to provide tailored nutrition consultations including food dairy analysis, and specific nutritional advice for weight related targets, and general health and wellbeing.In September 2011, I was given the opportunity to become a duty manager, for which the responsibilities included: supervision of the team on shift, delegated lifeguard, first aider and defib trained staff member, prospective member orientation, sales, member retention, management of customer complaints and feedback, management of daily takings, opening and closing procedures.

During my employment as a Fitness Instructor and Supervisor at Challenge Gym, I fulfilled the following requirements: the provision of excellent customer service, opening and closing procedures, supervision of the fitness team, holiday cover for the operations manager, fitness Instructing, teaching exercise classes, prospective member orientation, and sale of memberships, reception duties, and telesales.