Kelly S. Email and Phone Number

• IT Professional with consolidated international experience in the Information Technology area, with a strong focus on IT Service Management, Innovation, Projects, and Process Automation, with business vision as a digital transformation agent. • Expertise in supporting the business area leaders, identifying opportunities for process improvement, and proposing alternative technological solutions.• Technical and analytical ability to gather and use systemic information to support the company's strategies, driving business and revenue.• Solid experience in implementing strategies for the IT area aligned with business objectives and needs.• Management capabilities of IT operations, managing cross-functional teams, remotely, with excellence.• Mindset focused on innovation, growth goals, data integration, competitiveness and cost reduction, evaluation, and recommendation of technological transformation that provide financial return and increase the quality of the operation, but with a focus on the customer experience.• Management of a technical team focused on results, ensuring the engagement and commitment of everyone in the search for results with autonomy and responsibility.• Strong relationship with the entire organizational structure, knowing how to understand needs and transpose them into actions.• Coach and mentoring of Agile methodologies for technical and business teams.• Leadership, creativity, resilience, focus on results, proactivity, strategic thinking, communication, flexibility, and analytical skills.