Kelly P Jaxheimer Email and Phone Number

• Served on projects throughout Software Development Life Cycle (SDLC) using mostly agile methodology.• Facilitated and participated in grooming of product and sprint backlogs and sprint planning sessions.• Mentored, coached, and facilitated team during daily scrum.• Scheduled periodic sprint reviews for product owner acceptance.• Facilitated retrospective meetings, documented and implemented feedback, and trained cross-functional team (3 scrum teams) on process changes.• Created and updated weekly program metrics and PowerPoint reports presented to executives (stood in for Product Owner when required).• Maintained JIRA project, created filters and dashboards, and trained resources outside of my team on how to create metrics from JIRA exports.• Identified and mitigated project risks and resolved project issues in a collaborative way.• Worked with and coached project teams in both clinical trial marketing and data management increasing velocity over time.• Mentored growth of individuals within the project teams.• Participated in the Women’s Inspired Network and several events including the mentoring program.

Developed repeatable SDLC processes for 30 person development & quality team. Prioritized work across 14 clients. Standardized work intake/estimation process, runs daily stand-up & sprint planning. Managed million dollar client projects. Built release management program from scratch. Overhauled JIRA Ticketing System as JIRA Admin to be consistent across clients and to work with our new processes.

This urn company is a start-up company that was looking for wider distribution of their quality, built in the USA, metal cremation urns. Consulted with the owners, and we determined we needed to go direct to consumer to maximize distribution. Managed a new Amazon seller account loading 3,700 products onto Amazon.com. Built a new BigCommerce website at USAurns.com and loaded 74,000 product combinations. Increased monthly sales by almost 4,000%. Managed online marketing campaigns, tracked analytics, and improved internal technology processes. Spoke with grieving customers to help them through the urn buying process.

Radial’s Technology Peak Readiness Program Manager – created the program from the ground up including new business processes that connected teams throughout the company and from around the world. Some of the tools and analysis performed included: - Documenting Lessons Learned & Voice of the Customer Analysis- Prioritization of feedback, defining tasks, and tracking each and every task to completion- Streamlining playbook documentation for continued efficiencies- 3rd Party Analysis and communication to clients- Management analytics reporting via PowerPoint presentations- Risk Analysis, Peak Logistics and more Prior to our flawless peak in 2016, I worked with a Six Sigma team to affect change throughout the company. Our team facilitated an entirely new Human Resources program, a new Finance system, and worked with Customer Service, Fulfillment, and Operations teams to ensure streamlined processes and programs were in place for future success. I started as a Project Manager and worked my way up to Performance Engineering Manager for a team of 15 onshore and offshore technical people who were ultimately responsible for the performance of our client’s websites like ToysRUs and Dick’s Sporting Goods. As Performance Engineering Manager: - Certified as a Green Belt in Six Sigma by eBay, Inc. (2013)- During my certification, I saved the company 1.5 million a year in gained efficiencies- Created repeatable project evaluation template, work request system, and tracking system to ensure that no projects put our customers at risk- Evaluated current tool set and implemented new tools to streamline our processes- I interviewed, hired, and trained all onshore employees on the team- As designed, I set the team up for success eliminating the need for my own position allowing me to move on to the next project and program that needed an overhaul!

Based just outside Philadelphia in West Conshohocken, Pennsylvania, Cadient Group empowers pharmaceutical and biopharmaceutical companies to intelligently integrate their interactive and online marketing into their overall brand planning.