Kelly Saunders Email and Phone Number

In my first role with Smashburger, I spearheaded key initiative to design and seamlessly deploy new Learning Management System (LMS) from inception for ~7K corporate/franchise users in six-months.✶Achieved 10% increase in LMS utilization over three-months by implementing weekly dashboard reporting and social peer-to-peer recognition plans to foster accountability and engagement.✶Overhauled manager training program which resulted in 30% reduction in manager turnover in one-year.✶Led team to transform 400-page operations manual, this resulted in 30% pricing/distribution cost savings.✶Designed, developed, and implemented standardized training curriculum for ~six distinct restaurant leadership and service roles. As a result, produced training videos, job aids, and testing validations for ~300 interactive learning courses.♦ Contributed executive level expertise partnering with business leaders to create strategic learning programs and develop training curriculum across organization to cross-train employees across all areas of the business.♦ Systematically deployed monthly COO communications to inform corporate, franchise and support center teams on critical 30-day initiatives

• Managed and evaluated 150+ new restaurant managers throughout a 10 week training program• Participated on a team that developed and assessed individual succession plans to internally promote 15+ managers • Designed and implemented three training programs to meet company business initiatives using several deliverable methods: group activity, guided discovery, classroom facilitation • Led the training department in designing and delivering training projects for 104 restaurants • Led 40+ hours of webinar based training for regional support teams • Worked closely with subject matter experts to design training solutions which supported operational initiatives • Managed regional training budget

• Designed training curriculum for a 1 week business classroom training program; integrated various methods of delivery; guided discovery, individual and group activities, facilitator directed discussions• Designed a weekly course schedule that delivered 40 hours of classroom facilitation for 64+ learners on a weekly basis • Facilitated and evaluated classroom training for over 6,000 franchise owners and managers• Developed a training and evaluation program for classroom facilitators• Acted as one of the administrators of the LMS • Participated in the design of storyboards and final creation of online courses