Managing daily operations for a small and rural public library; delegating library tasks and responsibilities to staff; planning and presenting quality programming to community members of all ages inside and outside of library walls, and providing excellent customer service to every library patron and visitor

Responsible for promoting library use and advocating for children’s programs and services via: 1) creating and maintaining a consistent monthly schedule of community outreach storytimes to children at local elementary schools, preschools, and other appropriate events; successfully added and re-established partnerships post Covid; 2) Direct assistance to patrons via in person and over the phone; providing exceptional customer service resolving complaints tactfully and professionally; also offering book recommendations and resources to children, parents and teachers Drove bookmobile full-time until suitable candidate was hired, also provided limited driver’s education and helpful strategies for operating bookmobile to new hire  Assisting manager with follow-up contact to local businesses to request monetary support and in-kind donations to be used for children’s annual summer reading program; prepared documents and correspondence as neededManage Children’s library operations on Monday evenings and Saturdays as scheduledAssisted with general library duties

Planned and implemented several children’s programs for ages 2-11 and created informative flyers, posters, pamphlets, and brochures highlighting these programs and special events Bookmobile storyteller: presented storytimes to children in local preschools and daycares; trained as back-up bookmobile driverPerformed general library duties

As a data entry operator, I keyed tax forms from scanned images into the company's computer system; edited system generated reports; pulled forms from a large file warehouse; helped to periodically develop manual overrides for known system glitches; and assisted the mail room and imaging departments when necessary.