- Participate in the sales process from initial contract to implementation- Building strong relationships with new and existing clients to understand their business needs and goals- Providing exceptional customer service and support to ensure client satisfaction- Participate in the design process to create a complete solution for clients- Managing the client onboarding process and ensuring the successful implementation of Avant Practice Solutions services- Identifying opportunities to deepen client engagement- Monitoring client usage and proactively addressing any issues or concerns- Develop and maintain effective working relationships with key internal and external stakeholders administration employees and third-party providers and be capable of effectively communicating at all levels

- Act as a brand ambassador for ZIWI and other brands in the portfolio- Provide well-informed advice regarding pet nutrition, and use and benefits of the products, toconsumers, influencers, and retail staff- Provide reports to management on activities, and the perceived results of thoseactivities- Provide feedback to management on any opportunities or issues that I become aware of inperformance of my duties- Complete tasks in a timely manner- Attending events or business premises to provide samples of product, inform the public of ourproducts, and promote sales of the Company’s products- Organisational skills prior to and after all shifts

- Leadership of the support desk- Management of all support related activities- Attend and participate in management level meetings- Recruitment and training of new staff- Creating and maintaining official documentation- Generate and distribute reports to external customers- User guide creation and maintenance- Act as the technical product/platform owner for business applications includingZoho Desk and the internal suite of products- Investigate and resolve incidents and problems for the software. Provide first,second and third level technical support- Deliver training of the Inca Platform to customers through webinars anddemonstrations- Follow up on training with new customers to ensure that they are successfullyusing the product and co-ordinate follow up training sessions as needed to ensureadoption- Build strong partnerships with customers, through their customer’s lifecycle- Assist in developing processes for the support and adoption of Inca- Gather consumer feedback on the Inca platform and feed this back todevelopment and management as appropriate- Log all help desk interactions in CMS software- Participate in UAT testing of new features in Inca- Stay current with system information, changes and updates- Organise and lead weekly Support Desk meetings

- Investigate and provide customer assistance with technical issues reported via phone, email or remote support to health care professionals and consumers. - Manage multiple open cases at one time and identify and escalate issues requiring urgent attention.- Working with technical team to resolve cases.- Introduce the system to new users and provide training to customers.- Administrative tasks and database maintenance.- Provide training to users.

- Actively talking and educating pet owners about nutrition for their pet.- Possess a positive can-do attitude with strong selling skills.- Ability to leverage excellent relationships.

― Ensured Quality Care Pharmacy Program (QCPP) standards are followed and met at all times by maintaining up to date knowledge of products, services and scheduling of drugs.― Provided first point of contact for customers and supported Pharmacist in responding to customer queries.― Maintained the pharmacy stock levels and presentation as well as maintaining pharmacy information.― Receipted, unpacked and checked off orders, assisting in front of shop sales and customer service.― Aided in the processing of patient information and medication.― Organised medications on the shelves, and assisted supervising Pharmacist in general clerical duties.

― Design and develop various health promotion programs, in alignment with evidence-based practice.― Manage program design efforts, oversee implementation efforts and monitor progress against program targets.― Manage and regularly report on budget status, ensure KPI’s are met and prepare detailed client presentations.― Establish and build relationships with key stakeholders to advance health promotion objectives.― Adhere to Occupational Health and Safety vaccinations guidelines.

― Developed, implemented and assisted in overseeing all Health and Wellness programs including Integrating a comprehensive health and wellness approach in all programs.― Collaborated with subcontractors, facilitators and nurses including organising/ coordinating events and logistics.― Managed the health, wellness and safety activities through strong leadership, communication, and motivation.― Guided the development and implementation of Health and Safety policies and programs.

― Performed daily administrative support functions and provided dedicated client support services.― Provided support to management in assembling team, assigning individual responsibilities, identifying appropriate project resources and providing guidance/ direction to other team members.― Provided strategic direction and operational leadership ensuring long term organisational agility for the business.