Establishes relationships with business clients and act as liaison between the business community and solution provider, and acts as a day-to-day point of contact with clients. Analyzes change requests to settle feasibility in relation to existing business requirements and processes and collaborate with vendors to understand whether vendor products will meet business and technical requirements. Work closely with business functional areas to understand, define system requirements and make recommendations for business solutions; able to identify missing requirements based on experience and business goals. Lead training for various projects including the delivery of software training via classroom, individual, and/or WebEx sessions. Identification and troubleshooting issues during go-live and communicating escalated issues to ensure swift resolution. Oversee and maintain any project timeline; proactively addressing potential delays and complications. Assess the facility-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. Coordinate multiple system upgrades and manage functionality testing for software applications; ensure compliance with industry and company regulations.

Created, facilitated, and coordinated small group and individual training sessions to ensure staff and organizational learning needs are met; implemented and maintained updated training materials as training progresses. Anticipated and mitigated any training and support issues that arose go-live situations. Effectively coordinated and managed tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved.

• Project Lead for software upgrade for Meditech B/AR Application• Prepared testing schedule for complete systems• Conducted and managed requirement analysis testing, end to end for Meditech (B/AR)• Communicated with clinical users and Information Systems management regarding system problems and upcoming changes• Escalated technical issues appropriately following departmental guidelines and followed-up regularly with customers and internal resources to expedite issue resolution• Satisfied national standard claim submission requirements (UB04 and ANSI)• Conduct status checks with clients and team to assess progress against plan; perform re-forecast of project variables as necessary• Subject Matter Expert for Meditech B/AR

• Delivered virtual and live classroom training for SAP HR/Payroll, SAP FI/CO Applications and Tablet PC • Presentations performed for small and large groups using Power Point, lecture, demonstration and exercises• Coordinated functional area stakeholders for training• Escalated technical issues immediately following departmental guidelines and followed-up regularly with customers and internal resources to expedite issue resolution• Recorded training presentations using Camtasia Recording Studio software and Evoke Distance Learning• Flexibility and adaptability to ever-changing environment and schedule• Extensive travel throughout the United States to various health-care centers and facilities• Subject Matter Expert for SAP and Meditech B/AR

• Project Lead for software upgrade for Meditech (B/AR) Application• Prepared testing schedule for complete systems• Conducted requirement analysis testing, end to end for Meditech (B/AR)• Assist in resolving training and support issues during go-live and communicate various escalated issues ensuring swift resolution• Work within timelines and expectations established; effectively address delays or complications• Escalated technical issues appropriately following departmental guidelines and followed-up regularly with customers and internal resources to expedite issue resolution• Developed supplemental training materials to assist end users • Subject Matter Expert for Meditech B/AR

• Project Lead for software upgrade for Meditech (B/AR) Application• Prepared testing schedule for complete systems• Conducted requirement analysis testing, end to end for Meditech (B/AR)• Assist in resolving training and support issues during go-live and communicate various escalated issues ensuring swift resolution• Work within timelines and expectations established; effectively address delays or complications• Escalated technical issues appropriately following departmental guidelines and followed-up regularly with customers and internal resources to expedite issue resolution• Developed supplemental training materials to assist end users • Subject Matter Expert for Meditech B/AR

•Coordinate all training for LSS clients and staff presenters •Train clients on LSS medical software use and functions •Serve as an active resource for clients and co-workers •Worked with clients to understand problems and researched and resolved service issues •Provide training for various customers and staff •Develop a comprehensive understanding of physician practice software

•Trainer for multi million dollar Prudential Account •Responsible for training over 100 employees in 1 ½ year time frame •Played a vital role in training all of Prudential new hires •Assisted in writing, implanting and training of staff on Claims and Escalation/Exceptions Unit •Responsible for training various levels of staff, including management •Created and maintained on-line roster (Training Management System) for all classes •Designed and implemented supplemental training material •Created and implemented Claims assessment guide