Kelly Li Email and Phone Number

Employee Services - Provide support to employees on HR related topics (i.e. benefits, pension, absence, HR policy details, HR programs, business processes, etc.)- Liaise with employees to complete documentation for processing - Benefits and pension administration - Employment equity administration- Develop and conduct new hire orientations (including benefits and pension orientations)- Conduct exit interviews and provide HRBPs with info and feedbacks- Assist with reviewing, updating, and implementing new and existing HR policies by collecting data, formulating results and other program researchReporting / Workforce Analytics - Responsible for monthly reporting (i.e. headcount, severance, etc.)- Regularly create reports regarding employee benefits, staffing changes, absence, and others upon business requests- Develop and maintain key HR metrics / reports to meet the requirements of the HR Department as well as the business- Ensure data integrity in all reporting and identify opportunities for improvement HRIS / Workday- Process data in the HRIS system related to employee life cycle changes while ensuring data integrity standards are metOther Projects Worked - SharePoint launch and content development for the HR pages- Prepare content for HR Communications

- Functioned as initial contact to provide technical support, advice, and solutions to Morgan Stanley users in response to identified difficulties (such as software application and network issues) via phone and email. Able to log clear problem descriptions and troubleshooting steps in the ticketing system for other technicians to review. - Was patient with difficult customers and able to solve conflicts- Worked in the CKM (knowledge base) team. Reviewed and developed new procedures for troubleshooting, installation, and other technological-related requests. Collected, organized and maintained clear problems and solutions documentation for use by other technical support analysts. - Worked as an IMAC coordinator. Monitored user’s requests for software/hardware install, move and removal of equipments, etc. and coordinated with different resolver groups for escalations and improving IMAC request procedures. Was able to encourage teamwork and cooperation. - Created, updated, and organized documentation and generated clear daily reports for IMAC requests for Vice Presidents to review. - Provided support and effective training for other analysts regarding IMAC requests.

- Assisted students and their families in planning and managing their educational costs and exploring different financing options - Was able to keep student records / files, spreadsheets, and financial aid literature updated efficiently on a regular basis (internal and external) while adhering to strict confidentiality.- Created and maintain regular reports to track the distribution of financial aid.- Worked closely and efficiently with other departments to implement applicable financial aid packages.- Coordinated, prepared, and organized comprehensive reports for auditing (i.e., OSAP, scholarships, bursaries, etc.).