Foundation support, grants, team assistant and office management

- Coordinating the logistics of multi-day luxury tours in Australia and New Zealand, including Air Cruising- Design, development and contracting of luxury tour product for the domestic market - AU/NZ focus with some international- Building and maintaining supplier relationships through contracting and trade shows- Liaising with specialised Journey Directors before, during and after tours

• Coordinating the logistics of self-operated and operator-led tours, including liaising with hotels, performance houses, tour leaders, local operators, coach companies and local attractions to finalise the group itinerary• Assisting clients with their travel needs prior to and during their trips, including providing emergency assistance• Creating passenger and tour leader documentation, preparing and briefing tour leaders prior to departure and acting as an emergency contact for tour leaders throughout the tour• Assisting tour leaders on tour as a “tour manager”, handling the logistics and budgeting on tour• Maintaining a budget for tour costs in Microsoft Excel, and finalizing the budget for analysis post-tour• Assisting our client services team with reservations and client travel arrangements (including airfares, transfers and FIT travel)• Assisting our product team with the development of new tours

• Taking groups of up to 30 passengers on multi-day tours of South America.• Providing guided tours of major cities.• Independent historical, geographical and cultural research to provide information to passengers.• Organising tour schedules, meals, optional activities and accommodations for passengers.• Being first point of contact for passengers for everyday and emergency needs.• Problem solving and dealing with emergencies and plan changes in the field.

• Completed Flight Centre Travel Group’s competitive three week training program and entered a novice position as a travel consultant at the Flight Centre store in Windsor.• Consulted with walk-in, phone and internet clients to discuss their travel plans.• Provided personalised recommendations and quotations for clients.• Assisted clients with planning and organising their trips from conception to booking.• Consulted with wholesalers to provide the best travel options for clients.• Used Flight Centre’s tailored booking software and Galileo to book flights, accommodation, tours, cruises, insurance, transportation and activities.• Used Flight Centre’s accounting systems to pay out suppliers, invoice clients, receive payments and manage client portfolios.• Developed sales relationships with clients to create repeat business and retain my clients for the store.• Worked to monthly personal sales targets. Achieved monthly targets to contribute to the success of the store.

• Taking groups of up to 50 passengers on multi-day tours of Europe.• Providing guided tours of major cities.• Independent historical, geographical and cultural research to provide information to passengers.• Organising tour schedules, meals, optional activities and accommodations for passengers.• Being first point of contact for passengers for everyday and emergency needs.• Problem solving and dealing with emergencies and plan changes in the field.

• Permanent Part-Time position to support myself whilst at University.• Customer service.• Food preparation and handling.• Managing teams of up to 6 people.• Receiving deliveries and consolidating stock.• Supervising the nightly close-down of my respective departments, including cash handling, balancing accounts and team management.

• Created a series of after-school drama classes with another teacher for the the Stanwell Park Arts Theatre company, based on community interest. • Planned weekly lessons aimed at producing a short end-of-term drama production running throughout school terms.• Taught classes of up to 15 children between the ages of 4 and 16.• Wrote and produced age appropriate scripts for end-of-term productions.• Directed productions.• Planned and ran week-long drama workshops during school holidays for the same age group.• Organised the drama school accounts on behalf of the theatre company.• Budgeted for productions and class materials.

• Acted as a youth outreach ambassador at community events in the Sutherland Shire.• Staffed stalls at community events aimed at providing information and resources to young people aged 12-19, focusing on topics such as drugs, sexual health, alcohol and social issues.• Took part in youth-targeted campaigns on foot, such as promoting sexual health on World Aids Day.

• Full-time Office All-Rounder position during my Gap Year.• Answering phones and directing calls.• Receiving and sending deliveries.• Stock ordering and management.• Receiving and organising customer product orders.• Basic accounts receivable and payable. (MYOB)• Assistance on special projects.

• Casual Position to support myself in High School.• Customer Service.• Food preparation and handling.• Managing Shifts of 2-3 people.• Supervising the close down of the store, including cash handling, balancing accounts and team management.