• Supports the management of the client service department, ensuring exceptional service delivery and client satisfaction. Assist in overseeing the client service team, handling escalated client issues, and implementing strategies to improve service quality.• Monitor performance metrics, optimize processes and ensure that the team meets service-level agreements. Collaborate with other departments to enhance the client experience and contribute to the company’s client retention and growth efforts.

• Attracting, engaging, and nurturing prospective candidates by building relationships with potential participants from initial awareness to becoming a part of research study. • Assisting clients in preparing for meetings by organizing and coordinating various elements such as; Gathering and organizing materials such as reports, data, or case studies that will support the meeting’s goals. Ensuring all necessary physical materials (e.g., handouts, pens, notebooks) is prepared and available. Arranging for the setup and operation of recording equipment, or ensuring that digital resources (e.g., presentations, videos) are ready and functioning.

• Communicating with sellers, buyers and Landlords/renters to understand property needs, timelines and budget. Coordinating schedules and negotiating terms to ensure a smooth and satisfactory real estate transaction for all involved. • Conducting real estate showings. Guiding potential buyers or renters through properties, highlighting key features, and answering questions to showcase the property’s value. • Advance knowledge in foreclosure with tax lien programs.

• Demonstrated a proven track record of consistently delivering results by achieving key performance targets, driving business growth, and implementing successful strategies. Played a key role in foresting a results-driven culture through effective leadership and execution. .• Motivated and communicated effectively with a large team, fostering a positive and collaborative work environment. Utilized strong team-building skills to inspire employees, enhance engagement, and drive performance toward achieving company goals. • Skilled in assessing complex people and business situations by analyzing viable alternatives. Demonstrated the ability to make sound recommendations that align with business objectives and drive effective solutions.

• Led the on-boarding and training new talent in sales and support departments. Ensuring they quickly adapted to company standards and excelled in their roles through comprehensive coaching and support. • Managed a $5 million annual revenue styling team, focusing on building strong client relationships and maximizing sales through strategic leadership and personalized service.• Supported 9 of 127 stores in achieving a combined $130 million in sales volume in 2017, contributing to the company’s overall success through targeted initiatives and strategic guidance.

• Achieved proven results, driving annual revenue to $11 million with a 5% year-over-year increase.• Fostered a passionate customer service culture and provided effective leadership to management and a team of approximately 75 employees, driving excellence in customer satisfaction and operational performance. • Earned Southeast Regional recognition for exceptional customer service within 6 months of beginning new role, demonstrating outstanding commitment to client satisfaction.

• Provided strategic and operational support to all store locations across the Southeast, contributing to a combined sales volume exceeding $115 million. Helped drive performance through effective management and alignment with business objectives. • Led efforts to attract, recruit, and hire a top talent for new store locations. Developed and executed comprehensive training programs to ensure new hires were well-prepared to meet store objectives and contribute to a high performance team environment. • Worked collaboratively with the store managers to assess and optimize the rewards program, fulfillment processes, and logistic operations. Implemented a strategic playbook aimed at driving sales growth and achieving targeted performance metrics.

• Assisted all managers in the Midwest region with planning, organizing, and executing technology rollouts. Ensured seamless implementation by coordinating logistics, providing guidance, and troubleshooting to align with regional business goals. • Advised managers on identifying and leveraging opportunities within their business plans. Provided insights and recommendations to enhance operational efficiency, drive growth, and align strategies with overall company objectives. • Managed budgets and ensured financial accountability while coordinating various projects. Regularly reported progress, performance metrics, and key updates to the VP of the Midwest Region to support informed decision-making and strategic planning.

• Recruited and trained employees on customer service processes and procedures, ensuring they were well-equipped to deliver high-quality service. Focused on building strong communication skills, problem solving abilities, and adherence to company standards to enhance customer satisfaction.• Exceeded annual goals through a dynamic approach that combined positivity, motivation, and creativity. Initiatives included implementing engaging team-building exercises, and celebrating milestones with creative rewards and recognition programs. These activities fostered a high-energy environment, boosted morale, and inspired team members to surpass expectations, leading to outstanding performance and goal achievement.• Trained and developed expertise in accounting and bookkeeping through hands-on practice. Gained proficiency in Digital financial record-keeping, transaction management, and reporting, ensuring accuracy and compliance with accounting standards. Enhanced skills in using accounting software and tools, contributing to effective financial management and informed decision-making.

• Managed department sales, markdowns, and floor presentations by strategically overseeing inventory and pricing strategies. Implemented effective markdown plans to optimize sales and clearance, while designing attractive floor layouts to enhance customer experience and drive foot traffic. Ensured alignment with sales targets and visual merchandising standards, resulting in improved sales performance and customer satisfaction.• Assisted in teaching, coaching, and developing teams by providing guidance, support, and training to enhance skills and performance. Facilitated workshops, one-on-one coaching sessions, and collaborative learning opportunities to foster team growth and cohesion. Helped set goals, offer constructive feedback, and create development plans, leading to improved team effectiveness and professional growth.• Assisted in creating an environment that fosters a passion for customer service by promoting a culture of excellence and attentiveness. Implemented training programs and best practices to enhance staff interactions with customers, encouraged proactive problem-solving, and emphasized the importance of personalized service. This approach resulted in a more engaging and supportive atmosphere, leading to higher customer satisfaction and loyalty.

• Trained the team on accounting and bookkeeping practices specifically for handling daily bank deposits. Provided instruction on accurate record-keeping, reconciliation processes, and secure deposit procedures. Ensured team members understood and adhered to financial protocols, improving efficiency and accuracy in managing daily deposits.• Assisted in teaching, coaching, and developing teams by providing support and guidance through targeted training sessions, feedback, and mentorship. Focused on enhancing team skills, fostering collaboration, and setting clear development goals to drive overall performance and growth.• Assisted in creating a customer-centric environment by fostering a culture of enthusiasm and dedication to exceptional service. Implemented training and best practices to encourage staff engagement, promote a positive attitude towards customer interactions, and ensure consistently high service standards.

• Processing customer transactions, efficiently handling payments, returns, and exchanges, ensuring accuracy and a smooth experience. Actively promoted sales opportunities, cross-selling, and up selling to enhance the customer’s purchase. • Delivered personalized service by engaging with customers to understand their needs, and offer tailored solutions all while creating a welcoming environment.

• Processed financial aid needs for all Midwest schools by managing applications, verifying eligibility, and coordinating with financial aid offices to ensure accurate and timely support. Handled documentation, reviewed financial data, and provided assistance to students and institutions to streamline the aid process and enhance accessibility.• Guided campuses in securing financial aid funds by providing expert advice on fund allocation, application processes, and compliance requirements. Assisted in navigating financial aid resources, ensuring campuses effectively accessed and utilized available funding to support their students' educational needs.

• Being trained in client/station relationships and understanding the dynamics between a media outlet and its advertising clients. • Managed client accounts, ensuring their needs are met and fostering strong positive partnerships. • Tracked commercial spots for clients, and delivery of their advertising campaigns. Spokesperson for promotional Commercials representing a brand/product, delivering key messages to the target audience in a clear, engaging and persuasive manner.

• Provide all services of court records by adhering to legal and ethical standards, and maintaining a commitment to public trust and accountability in all actions.• Serving the citizens of Cook County with timeliness, efficiency, and ethics while upholding integrity, transparency, and fairness.

• Filtering and digesting water samples from various locations throughout the Chicago land area.• Helped assess the quality, safety, and composition of the water, identifying contaminants or other factors affecting water safety. • Partner with Lab Chemist to ensure that water in the region meets health and environmental standards.