Management of the Customer Support Excellence program for the Distribution Business within Cummins. Overall management of internal systems, programs and day to day operations. Developing and maintaining relationships with internal functions and managing connections with our over 200 plus distributors in over 209 countries worldwide. Development and championing of the program strategy, communication, facilitation and execution of the strategy acting as a liaison to senior level management… Show more Management of the Customer Support Excellence program for the Distribution Business within Cummins. Overall management of internal systems, programs and day to day operations. Developing and maintaining relationships with internal functions and managing connections with our over 200 plus distributors in over 209 countries worldwide. Development and championing of the program strategy, communication, facilitation and execution of the strategy acting as a liaison to senior level management, regional management and distributorship management. Management of all Distribution Net Promotor/Customer Loyalty programs. Collaboration with internal partners and help determining the business need for driving customer excellence throughout the business. Show less

Managing the Supplier contract process to completion, working with the Sourcing team and suppliers to facilitate Supply Agreements. In addition to managing the Supplier contract process I was the project manager for the Sourcing process for the Overhead Power Cylinder team. Management of the Sourcing process at a category level to enhance Total Cost of ownership for Cummins.

 Cummins Business Survey Store Specialist Senior/Project ManagerImplementation of Cummins new enterprise survey software application and process, including system administration. Application management including issue resolution and management, communication, application training, and technical support. Program management, program/process development, implementation, training and sustainability planning. Subset project t management responsibilities include project management and… Show more  Cummins Business Survey Store Specialist Senior/Project ManagerImplementation of Cummins new enterprise survey software application and process, including system administration. Application management including issue resolution and management, communication, application training, and technical support. Program management, program/process development, implementation, training and sustainability planning. Subset project t management responsibilities include project management and implementation primarily focused on specific HR programs. Program data analysis and action planning. Act as an internal consultant. Survey creation and administration. Supplier and vendor management. Lead day to day operations for all the implementation project management. Lead and facilitate aspects of our internal legal approval process to ensure global data privacy requirements were met. Development of all process, policy, audits, and training documentation. Delivery of Companywide education and training for implementation. Maintain confidential documentation and processes and ensure policy adhesion for all internal surveys across the enterprise. Show less

Cummins Net Promoter Score (NPS) System Administrator Application Administration, facilitation between Cummins and supplier to support application. NPS Relationship Implementation: lead implementation of additional BU’s into NPS Program oversee all technical and non-technical needs as it pertains to the program. September 2006