• Developed and implemented global training strategies and initiatives aligned with organizational goals and objectives.• Collaborated with cross-functional teams, subject matter experts, and sales leaders to identify training and knowledge management needs, develop content, and deliver solutions.• Evaluated training effectiveness and knowledge management practices through the analysis of key performance indicators and feedback from stakeholders and users.• Led training operations for the sales, marketing and customer success segments comprised of over 300 employees across our global offices.• Successfully expanded training programs beyond sales department to include various functional areas, including finance, customer service, and IT, enhancing employee skills and knowledge across the organization.• Oversaw project timelines, budgets, and resources, ensuring adherence to deadlines and financial targets for all training programs including the bi-annual sales meetings.• Managed the annual training budget as well as the three-year projected budget to allocate resources effectively based on training priorities and business needs.• Implemented cost-saving measures and efficiencies where possible, such as leveraging technology for virtual training delivery or consolidating training programs to reduce duplication of resources.

• Established and built the global sales team from inception, laying the foundation for its growth and success in the development of an intensive two week on-boarding, product and sales certification programs, and the implementation of a global knowledge management system.• Collaborated with cross functional teams to develop relevant and impactful training content and supporting materials for the global sales team and customized training by market and region when appropriate.• Delivered training to sales and customer success teams through various platforms including Instructor Led Training (ILT), Virtual Instructor Led Training (VILT) and eLearning platform.• Managed the successful implementation and rollout of the Cornerstone Learning Management System to the global sales team of 200+ employees.• Continually monitored and evaluated training programs, processes and workflows for quality, consistency, and effectiveness.• Recognized as a “Top Performer” at Wolters Kluwer Annual Meeting in 2011, 2015.

• Strategized with Client Trainers on how to leverage stakeholders and maximize ROI to secure customer retention.• Collaborated with marketing in the development and implementation of marketing plans and promotional strategies to drive brand awareness.• Delivered in-person training sessions and workshops for clients, ensuring high levels of engagement and satisfaction.• Created, facilitated, and managed the operations of quarterly webinars for all customers to build awareness and maximize their investment. • Managed all client training reporting aligned with predetermined KPI metrics by the business and identified solutions to make reporting more accurate.

• Identified and pursued new business opportunities through prospecting and lead generation.• Built and maintained relationships with key clients and stakeholders, ensuring high levels of client satisfaction and retention.• Prepared and delivered presentations to clients and stakeholders, effectively communicating value proposition, and securing new business opportunities.• Key wins included New York Presbyterian, New York Health & Hospital Corporation and University of Tennessee.

• Grew business 164% to $950,000 annually in office supplies and furniture during first fiscal year.• Won MWRA office supply bid worth $150,000 per year for three years.• Fostered relationships and grew customer base to more than 300 active clients.• Obtained new clients through various channels such as cold calls, referrals, and leads.