Kelly O'Callaghan Email and Phone Number
▶WHO I AM AND WHAT MAKES ME SUCCESSFUL:With years of responsible program development and management experience, I successfully define and deliver complex strategic initiatives to ensure a company remains competitive and responsive to change as it leverages opportunities to disrupt or dominate the market. In addition, I partner closely with cross-functional teams to create, execute, and track program progress against organizational goals and priorities.Known for quickly adapting to leadership demands and successfully managing critical system implementations and strategic operational improvements. My experience includes leading high-visibility cross-functional teams and improving customer support processes through data-driven strategies.As a savvy data-driven leader, I use my analytical skills to understand operational metrics, articulate analysis to tell the story around the operational metrics and supporting data, and provide actionable insights to raise the bar on organizational performance. Furthermore, I champion regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goals.▶HIGHLIGHTS OF MY QUALIFICATIONS INCLUDE:➜ 10+ years of experience in program development and management for a national organization➜ 10+ years of experience defining and delivering complex strategic initiatives➜ 8+ years of experience using data and metrics to determine program improvements➜ 8+ years of experience managing, analyzing, and communicating results to executive management▶MY MOST NOTABLE ACCOMPLISHMENTS:➧ Successfully implemented new electronic health record and revenue cycle management systems, enhancing organizational efficiency.➧ Streamlined operations by reducing KPIs to essential metrics, improving focus and efficiency.➧ Led the development and implementation of hybrid care models, securing contracts with major companies.➧ Successfully built the internal scribe program from a pilot of 6 people to 140 employees across 15 hospitals and directed over 140 scribe programs with a total of 1,800 employees across the nation as the National Director of Scribe Services.➧ Strengthened physician satisfaction rates from 81% to 92% in under one year by spearheading and driving an innovative provider relationship program designed to increase retention for over 20K+ clinicians.➧ During the COVID pandemic, led cross-functional teams to rapidly develop and deploy telehealth capabilities virtually to ensure clinicians were able to provide 120,000+ encounters safely and effectively to patients.
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Senior Director, Customer OnboardingOb Hospitalist GroupHouston, Tx, Us -
MemberWbl (Women Business Leaders Of The Us Health Care Industry Foundation) Apr 2016 - PresentArlington, Virginia, Us -
MemberIn Women'S Health May 2024 - PresentNew York, Ny, UsIn Women’s Health is a community of mission-driven leaders passionate about improving the lives of women.Hosted on a AI-based tech platform, In Women’s Health accelerates the women’s health careers of members through talent development, education, up-skilling and networking. -
Vice President OperationsVori Health Jun 2023 - Apr 2024Nashville, Tn, UsAs the Vice President of Operations, I was responsible for leading the development, evolution, and supervision of the business operations including Client Implementations, Licensing and Credentialing, Customer Support, Revenue Cycle Management, and Clinical Operations.WHAT I DELIVERED:• Assumed progressive leadership experience by assuming responsibility for multiple operational departments while COO went out on leave. Directed quality management, process improvements, and resource optimization strategies.• Led Operational team through the transition to and implementation of a new Revenue Cycle Management Platform as well as a new EHR, to improve clinical, administrative and financial workflows.• Established Key Performance Indicators and reduced process complexity for the Customer Service Department within one month. Resulting in a 70% reduction in the timeframe for patient onboarding, maintained for the duration of tenure.• Within 90 days, customer satisfaction rates improved from 82% to greater than 93%.• Developed a standard calculation tool for the implementation team to estimate, track, and communicate cross-functionally and externally throughout the client implementation process. • Led the evaluation, mapping, and development of a hybrid patient-centered care model with multiple national physical therapy organizations enabling contract wins from competitors with Fortune 500 companies by offering both virtual and in-person physical therapy options.• Coached and managed a team of 18 and supported the organization through multiple re-organizations to extend runway and better position the company to raise funding. • Participated in the Diversity, Equity, and Inclusion, Senior Leadership, and Ways of Working committees to foster cross-functional collaboration and develop an inclusive culture for all team members. -
Vice President Telehealth OperationsTeamhealth 2020 - 2023Knoxville, Tn, UsAs the Vice President of Telehealth Operations, I earned a performance-based promotion to understand the operational business requirements for Telehealth Operations projects within the organization. In this role, I work with operational and business leaders within the organization to ensure that programs within the Telehealth Operations portfolio meet clinical and operational success metrics.WHAT I DELIVERED:• Instrumental in building the baseline processes for the Telehealth program and working with stakeholders to identify the current Telehealth clinician pool and oversee the process to expand out to the pool of clinicians.• Increased visibility and transparency to all internal and external leaders within the Service Line by developing and implementing an intake process to track potential business development opportunities as well as active programs.• Built and managed strategy for rolling out telehealth services across 50 states adapting and course correcting as regulatory, licensing, managed care and technical considerations change. -
Vice President, Cmio OperationsTeamhealth 2016 - 2020Knoxville, Tn, UsAs the Vice President of CMIO Operations, I was promoted to oversee both Telemedicine Initiatives and Clinician Coding Quality Assurance (CCQA) Program inclusive of finalizing the standardization of processes, policies, and procedures. WHAT I DELIVERED:Telemedicine Initiatives: Spearheaded program and solution development that ensured effective and efficient management of high-priority telemedicine initiatives. • Collaborated with internal and external stakeholders and led development and delivery of internal telehealth platform. • Provided analysis and recommendations to support telemedicine strategy and initiatives, synthesized use case opportunities to inform business growth objectives for healthcare setting.• Oversaw business processes, led teams in clinical best practices, scheduling optimization, and service scaling. CCQA Program: Charged with evolving and maturing the CCQA Program. • By developing and implementing automated dashboards for executive leadership and process owners, leaders were able to view and monitor performance. • Improved audit performance with a 32% reduction in fail rate from 2018 to 2020 and improved timeliness of triggering audits with 43% more audits triggered on time in 2018 as compared to 2020. • Reduced error rates by 50% by reviewing and refining current processes across 13 departments. Led weekly meetings for a cross-functional project team consisting of 13 VPs and 10 Directors and developed the monthly update to the Executive Compliance Committee. • Ensured standardization and adherence to processes, policies, and procedures for clinician documentation and coding, impacting 2,500+ clinicians. Led one direct report and 3 indirect reports.
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Vice President, Practice DevelopmentTeamhealth 2014 - 2016Knoxville, Tn, UsAs the Vice President of Practice Development, I drove initiatives to improve the onboarding experiences of clinicians. In this role, I led the development of a Concierge Service to walk each clinician through the onboarding process. In addition, I motivated and remotely managed one Program Manager and 8 Clinician Onboarding Liaisons. Furthermore, I developed project frameworks to maintain regulatory compliance with state specific laws while mitigating potential issues.WHAT I DELIVERED:• Increased physician satisfaction rates from 81% to 92% in under a year by by mapping onboarding processes across 4 regions and 10 departments and spearheading an innovative provider relationship program designed to increase retention • Successfully turned around numerous underperforming programs by managing the placement of an elite team of physicians tasked with restructuring clinical operations, protocols, and policies.• Improved new physician recruiting and onboarding programs for 6K+ physicians annually by streamlining processes, consolidating data from multiple systems, and initiating an online portal that allowed candidates to track progress.
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National Director, Scribe ServicesTeamhealth 2006 - 2014Knoxville, Tn, Us• Negotiated and managed relationships with multiple scribe vendors ensuring compliance with expected services and executed contracted agreements for services at 150+ hospitals with 1K+ employees nationwide. • Created and implemented policies and procedures, clinician and scribe training manuals, new hire orientation, facility onboarding, and competency assessments.• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.• Subject matter expert and point of contact for all client and clinician inquiries, presentations, budget considerations, workflow optimization, as well as performance and outcomes related to scribe services. • Established recruiting pipelines in markets nationwide with academic institutions and healthcare organizations.
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Client Services ManagerTeamhealth 2009 - 2011Knoxville, Tn, Us
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TechnicianSanta Rosa Cardiology Medical Group, Inc 2007 - 2009 -
Program AssociateAmericorps 2006 - 2007Us -
Labor And Delivery TechnicianQueen Of The Valley Hospital - Napa 2004 - 2006
Kelly O'Callaghan Education Details
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University Of California, Santa CruzGlobal Economics -
University Of California, Santa CruzSociology
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Uc Berkeley ExtensionPost-Baccalaureate Pre-Medical Coursework
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University Of San FranciscoPost Baccalaureate Pre-Medical Coursework
Frequently Asked Questions about Kelly O'Callaghan
What company does Kelly O'Callaghan work for?
Kelly O'Callaghan works for Ob Hospitalist Group
What is Kelly O'Callaghan's role at the current company?
Kelly O'Callaghan's current role is Senior Director, Customer Onboarding.
What schools did Kelly O'Callaghan attend?
Kelly O'Callaghan attended University Of California, Santa Cruz, University Of California, Santa Cruz, Uc Berkeley Extension, University Of San Francisco.
Who are Kelly O'Callaghan's colleagues?
Kelly O'Callaghan's colleagues are Kirk Nielsen, Javzan Oko, Lisbeth Jordan, Liz Mccomber, Brett Burns, Mba, Kamila Małpa, Christina Kopingon.
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