National corporate training and development for adjusters in the Auto Claims Department. *Developed training materials and resources for front-line employees going through onboarding.*Facilitate a series of professional development workshops, from onboarding, specialized focus topics, and Diversity and Inclusion.*Served as a communication bridge for information flow between Training Department and Management Teams.*Through training needs analysis, help to identify training needs for upskill training for claims representatives.*Project lead on on multiple training plans for new claims systems. Developing in testing, planning, job aids and faciliatory guides for entire company.*Served as a lead facilitator in multiple offices nationwide when mergers happened with Bristol West and 21st Century.*Served as a lead facilitator for two new claims system roll-out for claims employees across multiple Auto departments.*Utilized Learning Management System (LMS)for tracking courses, classes and roster handling.*User tested several new software systems and assisted in design, development and revising training material.

*Managed a team of 8+ adjusters ensuring all claims were handled in accordance with company standards and compliance of the multiple states handling*Resolved customer complaints in timely and efficient manner.*Served as lead for department on litigation matters.*Oversaw new projects regarding ways to for more efficiency of claims, from bill review projects, handling nurse reviews, SIU referrals and new program for incoming call intake.*Involved in hiring and training new adjusters.

Auto TX liability claim handling - first notice of claim, investigating and settling claims. Then handling Personal Injury Protection (PIP) and MedPay claims for multiple states (OK, TX, AR, LA and CO). Manage new claims and reassigned claims from other offices when new office was opened. Ability to make prompt decisions on complex issues.