• Provide exceptional customer service through inbound/outbound calls in a fast-paced, contact center environment.• Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan.• Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible.• Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices.• Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses.• Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately.

As Payroll Manager, I was responsible for the collection, verification, and submission of payroll for all office and union field employees. Maintaining the accurate entry of new hire information, record and report child support, garnishments, union rates and fringes, rate increases, referral and incentive bonuses, expense reimbursement, and direct deposit information. Other duties included: • New-hire paperwork, on-boarding, and maintaining employee records.• Submitting Certified Payroll for all exempt projects.• Enter and maintain new job records.• Collection, coding, and entry of all vendor invoices.• Monthly credit card reconciliation.• Coordinating monthly billing for Project Managers to ensure time schedule and entry deadlines are met.• Maintain high volume accounting email system to ensure all emails are directed to appropriate personnel and answered in a timely manner.

As Café Manager, I was responsible for the day-to-day operations of all food service needs for the church. I was responsible for coordinating special events including planning, ordering, preparing food, serving, and clean up. I hire and maintain a staff of volunteers to help with each event

As Patient Financial Specialist II for surgery, radiology, lab, and women’s health patient, I was responsible for the collection of accurate and complete registration/admission information and completion of required forms. Ensure collections of patient deductibles, co-pays, coinsurance, and deposits. Gather and evaluate confidential patient financial data for purposes of determining patient qualification for financial assistance and/or patient financial responsibility. Collect payments and facilitate resolution of billing questions. Function as an information resource to other departments and physician offices. Understand relation between diagnosis and procedure using CPT and ICD-9 coding to ensure compliance with third party regulations. Understand Medicare, Medicaid, and other third-party information requirements. Establish payment arrangements for patients and evaluate past account history.

As Patient Financial Specialist II for Maternal Fetal Medicine department, I was responsible for scheduling patients, registering patients upon arrival, schedule follow-up appointments, entering charges for visit to ensure accurate billing, determine amount to be collected at time of service, complete payment plans or help qualify patients for financial assistance.

I was directly responsible for supervising all daily operations for nine registration areas on campus. This included:• Supervise Patient Access employees and their performance. Responsible for ensuring the collection of patient information is accurate and complete. This includes ensuring all demographic data, insurance data, compliance forms, financial forms, cash collections, and customer service tasks are handled appropriately for each patient registered.• Maintain a complex schedule for 24/7 coverage.• Complete statistical reports related to productivity and standards for operational efficiency.• Conduct interviews and hire applicants. Train and monitor progress and development. Complete 90 day and yearly performance evaluations.• Enforce department and hospital policies; initiate progressive counseling per HR policies.• Provide high level of customer service and establish effective working relationships with other departments, physicians, staff, patients, and families.• Demonstrate leadership skills, good judgement when dealing with patients, physicians, and clinical staff as well as a sense of maturity that enables a positive and effective outcome when dealing with difficult situations.